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Effective Date: February 22, 2017
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Field Service Representative (Remote - Arizona/New Mexico) page is loaded **Field Service Representative (Remote - Arizona/New Mexico)**
locationsWork at Home - Arizona, USA (All Zones) (WAZA)Work at Home - New Mexico, USA (All Zones)(WNMA) time typeFull time posted onPosted Yesterday job requisition idJR0054148 **McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**
McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe one product, one partner, one patient at a time.
**Current Need**
We are seeking a Field Service Representative to join our team. The ideal candidate will reside in the Greater Phoenix area. The territory for this position will cover Arizona and New Mexico.
**Position Description**
The Field Service Representative (FSR) will conduct sales visits to Tier 1 & Tier 2 customer locations. Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing, Business Office Manager) at group customer locations to reinforce and sell McKesson value prop, facilitate on-boarding and initial customer location ordering , support key sales initiatives as directed by SAMs and Tier 2 National Account Managers, manage utilization and formulary adherence, particularly with customers using a PPD pricing model and support McKesson Brand and other product conversions. FSR will also coordinate with SAMs and Tier 2 National Account Manager to capitalize on incremental sales opportunities (equipment).
**Key Responsibilities**
* Execute sales calls on group customer locations as directed by National Accounts team.
* Sell and reinforce McKesson value prop that has been sold to the corporate office to the group customer locations.
* Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date.
* Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.
* For PPD customers, educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office.
* Determine any customer satisfaction gaps at customer locations and resell value prop as needed.
* Sell products to locations as allowed by customer agreement. (equipment, housekeeping products, specials)
**Minimum Requirements**
2+ years of relevant experience.
**Critical Skills**
* Strong time management and task management skills with ability to prioritize.
* Customer service experience, sales experience preferred
* Detail oriented with good problem-solving skills
* Strong relationship building skills, collaborative and inclusive approach to customer relationships.
* Tech friendly, open to learning new technology. Understands technology and customer ordering systems
* Must have a valid drivers license and clear driving record
**Additional Knowledge & Skills**
* Strong and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective.
* Strong consultation and communication skills; able to sell McKesson value prop and collaborate well with a diverse range of people at customer locations; tactful, professional, and flexible
* Able to thrive in a dynamic environment and navigate organizational complexity and change
* Professional, engaging and confident demeanor
* Good reasoning abilities and sound judgment
* Ability to work autonomously
* Adaptive and solution-based sales approach to working with customers/sales teams
* Willingness to relocate for career growth a plus
* High level of computer proficiency using MS Office applications
**Education**
4-year degree in business or related field or equivalent experience. HS Diploma required.
**Physical Requirements**
* Significant amount of time performing computer and phone-based work is required
* Significant amount of time spent traveling via automobile; able to travel up to 3-4 days per week
**Must be authorized to work in the US. Sponsorship is not available for this position.**
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!
Meaningful Work
* Your job at McKesson will help millions of people get more from their healthcare
* We deliver medical supplies to healthcare providers that make a difference in the care and life of patients
* Help shape the future of healthcare in a meaningful career with a balanced life
Unique Benefits
* Parental leave for moms AND dads
* Wellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devices
* Superb training and leadership development for career growth
* Commuter benefits plans
**McKesson is an Equal Opportunity/Affirmative Action employer.**
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran sta