Job Details
**Customer Service Representative - $2000 Sign-On Bonus**
**Req #** JR - 059867 **Location** Deerfield, Illinois, United States **Job Category** Supply Chain **Date posted** 01/26/2022 **This is where you save and sustain lives**
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxters products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.
**What we offer:**
* Hybrid (Remote and Deerfield, IL as needed) Department Monday-Friday (7:00 AM 6:00 PM CST)
* Benefits start on Day 1
* 401K with 6.5% company match
* 10 paid holidays and 4 weeks PTO
* $42,000-$45,000 with opportunities for overtime pay
* +$2,000 sign on bonus paid in 30 days!
**Responsibilities:**
* Accountable for providing superior service to all external customers, patients, and Baxter team members.
* Responsible for managing aspects of prescription processing and/or order fulfillment for Baxters Hospital Products and/or Renal businesses and/or Surgical Care businesses through answering calls from a toll-free number and other non-phone related activities (fax, email, chat, etc.).
* Handles general inquiries, customer correspondences, and exceptions as required.
* Responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, resolution of shipping discrepancies, customer returns, customer inquiries, and other customer requests.
* Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
* Responsible for documenting service failures that impact the customer and the organization.
* Collaboration with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, sales representatives, Marketing and others.
* Expedite product availability and manage the release of back orders. May monitor reorder points and initiate action to replenish stock. Works with the customer to determine needed quantities and frequency of delivery of product.
* Other duties as assigned.
**Qualifications:**
* High school diploma/GED required; Bachelors Degree is preferred.
* Effectively prioritize multiple tasks.
* Strong verbal and written communication skills are required.
* Expertise in working in the Microsoft applications and must have an aptitude for working in web-based applications.
* Demonstrate an ability to provide customers with superior service and a high level of satisfaction.
* Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills.
* Ability to work remotely using a high speed wired internet connection.
* JD Edwards system knowledge, a plus.
* Must be flexible to cover a shift (8-10 hours) during the customer service hours of operation which are 7:00 am to 6:00 pm CST, Monday through Friday.
#IND-USOPS
#LI-BAXGEN
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
**Equal Employment Opportunity**
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
**Reasonable Accommodations**
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.
**Recruitment Fraud Notice**
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .
059867 Explore this location 1 Baxter Parkway
Deerfield, IL 60015
United States of America **Join Our Talent Community**
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