Job Details
Job Description
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.
Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.
- Professional and leadership development
- Paid breaks and a free meal during each shift
- PTO/FTO
- Access to the on-site team member gym
- Health and Wellness benefits after 90 days of service
- On-site Wellness Center and monthly health and wellness initiatives
- Employee Assistance Program
- Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
- Optional 401(k) plan eligibility after 90 days of service
- Sign on bonus for select positions
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values -
Together We Win, All In On Service and Blaze the Trail - every day. Our mission,
"Create the Extraordinary". Our vision, "Create spectacular worlds that immerse, inspire and connect you". We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
JOB SUMMARY: The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force and to effectively manage the shift operation of all Hotel Front Desk day-to-day operations.
KEY JOB FUNCTIONS:
- Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
- Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
- Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars Entertainment standard.
- Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity. Recognizes priority services for our tiered level guests.
- Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.
- Administers policies and procedures pertaining to the Hotel Department and ensures adherence to these policies and procedures.
- Handles duties of the Front Desk operations as necessary.
- Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel. Approves wage and salary adjustments for personnel within established guidelines. Approves regular vacation and recommends leaves of absence.
- Updates and sets procedures for new promotions and other data that relates to the Hotel Operation and properly informs all team members of new changes and programs.
EDUCATION and/or EXPERIENCE: - College Degree preferred, especially in Hotel or Institutional Management
- 2 to 3 years in a Front Services position in a Hotel Services area
QUALIFICATIONS: - Literate and fluent in English
- Ability to handle multiple tasks/duties simultaneously
- Strong communication skills both verbal and written
- Strong organizational and administrative skills
- Demonstrated leadership skills
- Strong computer skills
- Ability to work a rotating shift with fluctuating days off
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: - Must be able to sit, stand or walk for long periods of time.
- Visual and auditory range must include immediate environment.
- Mobility to move about the property
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
About UsAt Harrah's and Harveys Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.
Harrah's and Harveys Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Harveys are popular choices for travelers and vacationers throughout the year.
Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.