Job Details
>> Warehouse Customer Service Representative Warehouse Customer Service Representative Summary Title:Warehouse Customer Service RepresentativeID:238623State:TXCity:BaytownJob Categories:Admin ClericalWorker Category:FTRG-Full-Time RegularDescription **Warehouse Customer Service Representative
Baytown, TX**
Petroleum Service Corporation is seeking a Customer Service Representative to support our Sustainability Logistics operation. This person will serve as an advocate for the customer, work proactively to understand customer concerns and needs, and will facilitate follow-up to resolve any issues and concerns. If youre looking for a stable, long-term career in a booming industry, then consider joining the PSC family!
As we launch this new business, PSC is a partner of the Plastics Industry Associations Operation Clean Sweep program. We are now providing sustainability and recycling programs to help plastic resin manufacturers protect the environment by reducing and eliminating pellet, flake and powder loss.
**Work Schedule:** Monday Friday, 8-10 hour shifts with possible weekends on call.
**Job Duties & Responsibilities:**
* Receives, processes, and follows-up on all customer orders.
* Generates pick tickets related to customer shipments.
* Collaborates with Shipping & Receiving Coordinator on daily inbound/outbound shipments.
* Reconciles all shipments, and open issues, by close of business daily.
* Cross-trains to ensure desk coverage within department.
* Maintains accurate customer profiles within warehouse management system.
* Reports any inventory or order inaccuracies to appropriate team member.
* Take ownership of customer issues and following problems through to resolution.
* Conducts investigations and creates corrective action plans for any customer related discrepancies.
* Conducts warehouse transfers.
* Completes any other duties that may be assigned to complete the job.
**Job Qualifications:**
* Two years of experience in a warehouse customer service role is preferred, but not required.
* 18 years or older and legally able to work in the U.S.
* Stable work history with good references from past employers
* Pass a drug screen, physical, and background check
* Speak fluent English
* PSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus.
* Founded in 1952, PSC' s longevity is rooted in our commitment to quality service, safety, environmental protection, and taking good care of our employees.
* PSC is the industry leader in product handling and site logistics services for refineries, chemical producers, and marine transportation providers.
* Check out our videos at to see how the work we do makes a difference and is essential for our economy.
* Learn more about our company culture and view our PSC Connection employee newsletter at
**Employee Benefits:**
* Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
* Company-paid life, short-term, and long-term disability insurance
* Matching 401(k) plan to help employees save money for retirement
* Vacation, sick leave, and holiday benefits (varies by work group)
* Incentives, discounts, and bonuses
* Industry-leading training and development programs
**Physical Requirements:**
You must be able to:
* Speak, write, read, hear, and have good vision
* Regular on-site attendance and punctuality is required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.
*Petroleum Service Corporation, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.*