Job Details
One of our top clients is hiring a Service Desk Specialist.
Location: Onsite in Vienna, VA
Hours/Shift: Mon-Fri 9am-5:30pm
Responsibilities
Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support
Provide day-to-day support for the execution of the Service
Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed
Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
Adhere to ISD practices, policies and procedures
Perform other related duties as assigned or appropriate
Qualifications
Knowledge and understanding of the information technology field
Basic skill troubleshooting and resolving technical problems
Exposure to enterprise systems, terminal knowledge and IT terminology
Exposure to solving routine or standard administrative, operational and/or system problems and issues
Effective verbal and written communication skills
Effective communication skills over the phone and through other digital channels (e.g. chat)
Advanced organizational, planning and time management skills
Ability to handle multiple tasks simultaneously with a high degree of accuracy
Strong customer service skills to resolve issues professionally and support customer needs.
Ability to work independently and in a team environment
Ability to demonstrate reliability in attendance and in appropriately observing shifts and schedules.
Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
Desired - Strong enterprise ticketing experience with ServiceNow
Desired - Degree in a technical field.
Required
2+ years of experience working in a Service Desk/Help Desk/Tech Support environment
Experience in working remotely with high productivity with little to no supervision.
Experience with HIGH VOLUME of calls daily, 30-60 calls per day. VERY fast paced environment.
Have the flexibility, dependability, responsiveness, self-motivation, discipline, and the ability to work with minimal supervision
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.