Job Details
The Basics:
We are seeking a highly skilled and motivated individual to lead our Commercial Operations team in providing exceptional quoting support. As the Senior Commercial Operations Manager, you will oversee a team responsible for facilitating quoting processes. This position will play a vital role in elevating Commercial Operations to achieve higher levels of customer service excellence by fostering a culture of change and enhancing sales enablement. The ideal candidate requires a blend of technical expertise, leadership abilities, and a strong commitment to customer service.
What you'll do:
- Lead and manage a team of professionals responsible for providing quoting support within our commercial operations department.
- Develop and maintain efficient and effective quoting processes to ensure accuracy, consistency, and scalability.
- Collaborate with cross-functional teams, including Sales, Product Development, and Finance, to understand quoting requirements and address any technical challenges.
- Implement and maintain quoting tools and systems to streamline operations and improve productivity.
- Provide guidance and mentorship to team members, fostering their professional development and ensuring a high level of performance.
- Monitor quoting performance metrics and identify areas for improvement, implementing corrective actions as necessary.
- Act as a subject matter expert on quoting processes and systems, providing training and support to team members and stakeholders as needed.
- Stay current with industry trends and best practices related to technology operations and quoting support, continuously seeking opportunities for innovation and optimization.
- Ensure compliance with company policies, procedures, and regulatory requirements related to quoting processes and data security.
- Serve as a liaison between the Commercial Operations team and other departments, fostering strong relationships and promoting collaboration.
We're looking for someone with: - Bachelor's degree in Finance, Computer Science, Information Technology, Business Administration, or a related field.
- Minimum 8 years of proven experience in technology operations, with a focus on quoting support or related areas.
- Strong leadership and managerial skills, with the ability to motivate and inspire team members to achieve goals.
- Excellent communication and interpersonal abilities, with the capacity to effectively interact with individuals at all levels of the organization.
- Technical proficiency in quoting tools and systems, such as Salesforce.com, CPQ, or similar platforms.
- Demonstrated problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
- Commitment to customer service excellence and a passion for delivering high-quality solutions.
- Experience working in a technology-driven industry or with technology products is preferred.
About Tanium Tanium, the industry's only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune's list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That's the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.
On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
What you'll get $105,000 - $320,000
In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.
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