Job Details
Job Details:
Title: Collections Specialist / Customer Service Rep
Location: PHILADELPHIA, PA
Duration: 12+ Month Assignment (Possible extension)
100% Onsite
Description:
Collecting past due residential and commercial accounts.
Contact customers to collect their overdue payments.
Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Take actions to encourage timely debt payments.
Negotiates payment plans with customers based upon specific parameters.
Resolve customer credit issues.
Update account status records and collection efforts.
Report on collection activity and accounts receivable status.
Maintains a professional and customer-friendly manner with each account.
Handles outbound and inbound calls professionally and knowledgeably.
Proven experience as a Collection Specialist or similar role.
Excellent communication skills (written and oral).
Working knowledge of MS Office.
Comfortable working with targets.
Skilled in negotiation.
Problem-solving skills.