Job Details
The Bellperson is responsible for providing prompt and courteous service to all customers while handling luggage and guest property.
Position Responsibilities
- Responsible for maintaining accurate property information through daily use of intranet, email and other forms of communication
- Assists customers with their luggage and provides information with respect to available services and facilities within the hotel and casino
- Receives baggage, tags it and gives ticket to customer
- Responsible for the coordination of luggage flow within and outside of the property
- Provides prompt, courteous and efficient service to all customers, promoting positive customer relations
- Orients customers to room facilities by explaining the different features available in the room, including the operation of the air-conditioning unit, television and other special features provided
- Offers to retrieve ice and order other amenities such as extra pillows or cribs
- Delivers keys and other amenities to room upon request
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Must be able to lift -push-pull up to 100 lbs
- Must be able to read, write and understand English
- Communicate with end users on quality issues
- Knowledge of computer skills and knowledge of software applications
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Must be able to lift -push-pull up to 100 lbs
- Must be able to read, write and understand English
- Communicate with end users on quality issues
- Knowledge of computer skills and knowledge of software applications
Requirements
- High School Diploma or equivalent qualification preferred
- One year in Customer Service experience required
Benefits
- Training & Development
- Free Meal while on shift
- Free Parking