Job Details
Hi, we re Primark. We re all about fun, fashion, and a fabulous career. We re fast-paced, with our stores receiving hundreds of new products every week. We have amazing fashion at amazing prices, all of the time. We set the fashion trends. We re committed to providing our customers with service that is second to none. As part of our global team, you ll be at the forefront of expanding this fashion revolution in the United States. Are you game?
TEAM LEAD
To drive sales in your department while delivering a great customer experience and store environment. Collaborate with the store management team to support the daily running of the store and develop a high performing and engaged retail team.
Reports to: Department Manager / Assistant Store Manager
This role will:
- Motivate and direct your team to provide exceptional store environment and customer experience while optimizing sales.
Key Responsibilities:
Sales & Customer Experience
- Drive sales and meet targets for your section/department using all available data
- Manage stock file accuracy in your allocated section/department by using all available information
- Drive improved availability in-store with a consistent focus on size and option control to meet customers expectations
- Responsible for commercial planning, period layout plans and planograms for your section/department
- Support colleagues to create commercial and inspiring displays in your section/department which enhance the customer experience attracting footfall and sales
- Carry out daily task allocation and daily rosters so that all Retail Assistants in your section/department are fully effective and engaged
- Manage the Tills and Fitting Rooms area when required to provide a fast, friendly and efficient shopping experience that delivers our customer promise
- Use discretion to assign/reassign Retail Assistants to Tills, Fitting Rooms and other customer touch points, as needed to deliver our customer promise
- Manage customer complaints and questions in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management
People
- Manage and coach Retail Assistants in your section/department with a focus on developing their skills and knowledge to provide a great customer experience
- Motivate and engage the Retail Assistants in your team with an emphasis on employee experience, wellbeing, recognition and communication (Primark Way of Communicating)
- Provide in the moment coaching and training on the way of working with ongoing observation and feedback
- Assist with recruitment, on-boarding and development of Retail Assistants to create a high performing and engaged team that consistently delivers against standards and policies
- Support with Employee Relations queries with a view to resolving issues at the lowest possible level
- Perform performance management activities with Retail Assistants, including absence management
- Communicate and promote Primark s ethical, environmental and charitable initiative Primark Cares
- Effectively manage the performance of your team through regular feedback to support a culture of continuous learning and improvement and to deliver great customer service
- Leverage the performance and potential of your team by identifying and improving talent with regular feedback
- Manage UKG effectively by responding to requests for time off within timelines and activating system delegation to other managers in your absence
Operations / Cost Control
- Oversee gap ordering and review orders before they are placed for your section/department
- Optimize stock levels to maximize sales in your section/department, through effective use of the Stock Replenishment System (PSR)
- Manage all pricing in line with the Primark Pricing Principles guide, e.g. Monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed
- Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility, including availability for emergency call outs.
- Support the daily running of the store by adhering to all Primark s policies and procedures
Skills & Experience
- Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues
- Strong service focus with experience of delivering excellent customer experience while maintaining high store standards
- Good commercial awareness and understanding of local trading patterns
- Ability to guide and support a team to achieve results