TCI has an immediate need for a Technical Support Manager in Shelbyville, KY. This is not a Corp2Corp opportunity. This is a Direct Hire opportunity.
SUMMARY
The Technical Support Manager will support a national LED sign company whose products are installed at retail shopping centers, sports venues, schools, churches, and military installations. The ideal candidate will possess fantastic interpersonal skills with a strong ability to lead. This person should be able to think through processes, implement improvements and new processes including technology. They should be able to coach staff on soft skills while also holding them accountable for the process, documentation, and using tools/systems as they were designed. Staying calm under pressure and focus on professional customer service with excellent oral and written communication is key. The abilities to analyze data and drive team performance is critical. Knowing mediation and conflict resolution techniques is as important as the discernment of when to seek higher authority. The Technical Support Manager is responsible for overseeing the Technical Support department within the company. This amounts to approximately 6 direct reports.
RESPONSIBILITIES
Internal Team Leadership and Development
Performance Management
Tactical Engagement
REQUIREMENTS
TCI Technology Consulting
05/11/2024
Shelbyville,KY