Job Details
Job Summary
As the Business Manager you will be part of the Business Expansion Team. Your primary responsibility is to make sure Bambee s customers maximize their value with Bambee s platform and services. Bambee s customers come to Bambee for help with their HR needs and Bambee has built the highest rated HR Manager and Payroll business. You ll ensure business owners activate their HR practices to maximum value and engagement, and are on the right plans for their businesses to maximize savings and value.
What You ll Do
- As the primary point of contact for customers and the face of Bambee, you will obsess over making sure Bambee clients are getting the best value out of their subscription, our platform, and additional services.
- Make outbound calls to Bambee customers ensuring they are subscribed to the right services for their business, with a minimum of dials per day.
- Activate outreach strategies and campaigns to deliver additional value to customers through additional training and managed services, and convert monthly subscribers to annual plans.
- Work with new customers to activate them on the Bambee platform, confirming their enrollment in Bambee Plus.
- Proactively act to influence customer behavior and drive additional engagement in the Bambee platform.
- Demonstrate strategic and analytical business approaches to building customer relationships
- You will anticipate how decisions are made, persistently explore and uncover the needs of Bambee s customers and understand how our HR practices can help create better experiences inside of their companies while thinking of ways to connect them alongside their HR Manager or Customer Experience.
- Monitor client feedback and share with internal HR, Product and Engineering teams
- You will be measured against locking in ARR for the company as well as retention and successful client onboarding.
Who You Are
- 3-5 years of Customer Expansion, Cross-Sale or Sales experience, preferably in a SAAS / Subscription Businesses
- Bachelor s degree in business or other related field is a plus
- Technologically savvy, with experience with Customer Relationship Management (CRM) systems e.g. Salesforce
- Have a hunger and ambition for one s career
- Excel in a fast-paced environment
- Proactive and confident when reaching out to prospects
- Good interpersonal and problem-solving skills
- Organized with a sense of sales urgency
- Possess strong communication skills, being able to speak to all levels of the organization
- Coachable as there will be weekly call monitoring, pipeline reviews, and 1:1 sessions with sales leaders
- Passionate team player
- Have strong emotional intelligence, feeling empathy to understand the clients pain points
- Strong attention to detail
- Proven analytical and problem solving skills
- Desire to work in an in office startup environment in Downtown LA
- Microsoft Office Suite and Google Office Suite experience
$100,000 - $140,000 Annual On Target earnings depending on experience.
Please note that this position requires you to be in our downtown Los Angeles office Monday - Friday. We adhere to all local, state and federal regulations including mask mandates and vaccination policies.
What s In It For you?
Bambee cares deeply about employee well being and is proud to offer the following benefits and perks:
Equity, 401(k), a generous vacation policy, medical, dental, and vision insurance with options that are 100% employer paid, life insurance, a dog-friendly office, and professional development.
About The Founder
Bambee was founded in 2016 by Allan Jones (2x-entrepreneur & ex-CMO of ZipRecruiter, and Head of Product at Docstoc [acquired by Intuit]), who has a proven track record in developing successful product and marketing strategies for small businesses/HR.
AAP/EEO Statement
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including discharge.