Job Details
About Us:
Key Technology in Walla Walla, WA is a worldwide leader in food processing technology. As a global industrial manufacturing company, our ongoing innovations provide increased control, continuous processing, sorting, automated inspection, specialized conveying, and grading and sizing, in processed fruits and vegetables, nuts, dried fruit, fresh-cut produce and more.
As a Field Service Technician, you will be responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.
SupportPro Service Technicians travel to customer sites in the mid-west to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization.
**This is a full-time, travel position (up to 80%). Must be located in Wisconsin**
What Youll Be Doing:
- Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services.
- Perform mechanical and electrical modifications including PC repair and installs. Evaluates defects and troubleshoots different types of issues affecting computer systems, servers or networks.
- Troubleshoot equipment through listening to, observing mechanical/electrical devices in operation, reviewing machine data, etc., to locate causes of issues and concerns.
- Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customers personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.
- Achieve service delivery goals including response time, first time fix and customer satisfaction rates
- Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
- Provide equipment reliability feedback to quality engineering and collaborate on improvements
- Comply to industry, company, and customer safe working practices
- Ensure paperwork, timesheets, CRM entries, expenses and other paperwork functions are done promptly, on time and to a high quality.
- Periodically perform technical support, final assurance, or other duties at SupportPro HQ.
What Were Looking For:
- AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics is desired.
- 3 years experience with solid knowledge and interaction of mechanical, electrical, pneumatic components, and HMI
- 3 years experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field
- AB CompactLogix PLC and RSLogix500/5000 programming experience including minor modifications to PLC programs, and accessing networks through PLC to troubleshoot issues, download and unload programs.
- Interpret complex technical information involving mechanics and electronics, including schematics
- Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations
- Valid drivers license and ability to qualify for a US passport
Typical Physical Demands: While performing the duties of this job, the employee is regularly required to stand for a minimum of 8 hours per day. The employee is frequently required to grasp, handle, and feel objects, control and manage tools, and use hands and arms. The employee is occasionally required to walk, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate but at times loud. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Why Join Us?
SupportPro is Duravants brand for service, our customers global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. SupportPro becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.
We offer our staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays