Job Details
Description
Mission
Interacts with passengers, families of passengers, social service agency representatives and general public to provide general information and schedule trips. Assists with coordination of the daily operational activities of drivers regarding movement of vehicles. Provides constant communication with drivers. Provides receptionist and clerical support within the guidelines of department standard operating procedures, instructions from the supervisor and city policies and procedures. Reports to Special Services Manager and provides administrative support to co-workers and the general public.
Profile
PRIMARY RESPONSIBILITIES
Provides assistance with incoming calls, two-way radio and mobile data terminals
Gathers and inputs daily trip data into scheduling database.
Maintains filing system with office records
Assists with fare collections from Operations including fare reports
In the absence of the ADA Support Services Manager, coordinates activities of transit drivers
Performs related and other special duties as required or directed
Responsible for ensuring the ADA Paratransit program follows all local, state and federal regulations
Provides Special Services Department support as needed with scheduling, dispatching, and taking calls
Knowledge/Skills/Abilities
Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures
Familiarity with Trapeze, QRyde or other technology related to demand response service
Considerable knowledge of modern office equipment, office procedures and computer operations
Familiarity with general office policies and procedures
Skilled in interpersonal relations and customer service
Skilled in basic mathematical calculations, operating a computer, standard office equipment and in file management
Excellent communication skills, both oral and written
Demonstrated ability to work independently
PHYSICAL DEMANDS
Intermittent sitting, standing, stooping, crouching, walking and occasional lifting of light objects. Work is primarily performed in an office.
DRIVING RECORD
Driving record must reflect no more than two moving violations, two (2) at fault accidents or two (2) no liability insurance violations in the past five (5) years
No conviction or deferred adjudication for a serious traffic violation (i.e., DUI, driving with a suspended license, etc.) in the past seven (7) years; and no more than two (2) DUI convictions in a lifetime
Any more than one driving safety course taken for a moving violation that appears on a five (5) year driving record will be treated as a moving violation and count against the record
CRIMINAL BACKGROUND RECORD
No conviction or deferred adjudication for a felony, or a Class A or B misdemeanor within the last seven (7) years. Convictions or deferred adjudication for a felony or misdemeanor outside the last seven (7) years will be reviewed on a case-by-case basis.
SECURITY SENSITIVE POSITION
This position has been identified as a "Security Sensitive" position. Augusta Transit Management will conduct annual background checks on incumbents in this position. A position is "Security Sensitive" if its incumbent handles currency, has access to sensitive computerized databases, has access to master keys, or works in an area of the Augusta Transit Management that has been designated as a security sensitive area.
SAFETY SENSITIVE POSITION
This position has been identified as a "Safety Sensitive" position. An employee in this position is required to participate in the Employer's testing program for prohibited substances. Participation in this program is a condition of employment with ATM. A safety sensitive employee is randomly tested for prohibited drug use and/or alcohol use.
Pay Rate 16.87/HR
Schedule:
Monday - Wednesday 11:00 am - 8:00 pm
Off Thursday
Friday 4:45 am - 1:45 pm
Saturday 12:00 -6:00 pm
Requirements
MINIMUM REQUIREMENTS
Education and Experience
High School Diploma, Trade School or equivalent level of education
One to five (1-5) years in similar position or sufficient experience to perform principal duties and responsibilities usually associated with completion of apprenticeship/internship