Job Details
Company Overview:
Method Co. is in search of a dynamic Hotel General Manager to lead The Quoin Hotel in Wilmington, DE. We are dedicated to providing exceptional service and memorable experiences for our guests.
The Ideal Candidate:
A visionary leader with a robust background in managing boutique hotels. You are known for your operational acumen and your ability to hire, mentor, and drive a team towards achieving outstanding results. As the face of The Quoin Hotel, you will play a pivotal role in staff recruitment, training, and motivation.
Key Responsibilities:
- Lead the recruitment, training, and management of staff across front office, maintenance, and housekeeping departments.
- Oversee sales and profitability while controlling operational costs.
- Establish and enforce standards for staff performance and guest service, ensuring consistency with Method Co. s values.
- Implement guest service programs to enhance guest satisfaction across the hotel.
- Demonstrate adaptability to change and openness to innovative ideas and new responsibilities.
- Employ effective revenue management strategies to optimize financial performance.
- Review and interpret financial statements to inform strategic planning.
- Formulate and administer the hotel s budget, facilitating fiscal planning for all departments.
- Maintain a strong presence within the hotel, ensuring accessibility to guests, staff, and vendors, and fostering open lines of communication with department managers.
- Ensure a high level of guest satisfaction by addressing feedback and resolving any issues promptly.
- Guide, supervise, and evaluate staff performance, fostering a culture of recognition and professional development.
Qualifications:
- Bachelor s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of hotel management experience.
- Proven track record of sales excellence and revenue generation, with experience in developing and implementing successful sales strategies.
- Demonstrated ability in financial planning, budget management, and workforce development.
- Comprehensive understanding of hotel operations including front desk, housekeeping, maintenance, and especially sales and marketing.
- Experience in successfully leading and motivating a team to achieve operational and sales targets.
- Excellent interpersonal and communication skills, with a demonstrated ability to effectively negotiate and close deals.
- Adept at responding to complex inquiries or complaints from guests, regulatory agencies, or business partners.
- Analytical skills with a strong focus on data-driven decision-making and a detail-oriented approach to problem-solving.
- Proficiency in hotel management software, CRM systems, and familiarity with online booking and sales platforms.
Personal Attributes:
- A natural sales leader with a persuasive communication style and a passion for hospitality sales and marketing.
- Entrepreneurial spirit, with a creative and proactive approach to increasing hotel revenue.
- Strong ethical foundation, integrity, and accountability in all business dealings.
- The resilience and flexibility required to address the challenges of a dynamic hotel environment.
- A commitment to fostering a culture of continuous improvement and professional development within the sales team and the hotel staff at large.