Job Details
**Customer Service Representative -Lab**
**Job Details**
**Job ID:** 100481 **Location:** Tacoma, WA **Entity:** Tacoma General Hospital **Category:** Pharmacy **Specialty:** Pharmacy **Department:** LabsNW West Pierce TGH **Employment Type:** On-Call/Per-Diem **FTE:** 0.001 **Primary Shift:** Night **Work Schedule:** Night The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org**Position Summary:**
The Customer Service Representative (CSR) ? Lab is responsible for the daily customer service functions of Laboratories Northwest. He/she is responsible for telephone and report communications with clients, specimen transportation and accessioning systems data management, providing prices, placing lab orders and correcting various report and billing errors. This position works in conjunction with the Sales and Marketing Representatives, Couriers, Technical and Clerical staff to maintain high customer service standards. This is a technical position working under limited supervision. Work situations are regular, reoccurring duties and functions which require a customer service-oriented individual, technical skills, and attention to detail. Internal contacts are primarily within the work group but also include laboratory staff and other health care providers. This position has extensive external contacts with patients, families, physicians and physician office staff. The main focus of this position is working with clients as opposed to direct patient contact.
**Minimum Requirements:**
Two (2) years experience in laboratory setting required, four (4) years preferred
One (1) year customer service experience required
**Education/Licenses/Certifications:**
High School Graduate or equivalent preferred
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