Job Details
**Customer Service Specialist**
**Job No:** 495250
**Department:** STUDENT BILLING/CASHIERING
**Local Title:** Customer Service Specialist
**Budget Title:** Staff Assistant
**Work Type:** Full Time
**Location:** Brooklyn, NY
**Categories:** Administrative, Finance
**Bargaining Unit:**
UUP
**Job Summary:**
The Bursar's Office at SUNY Downstate Health Sciences University is seeking a full-time Customer Service Specialist / Staff Assistant. The successful candidate will:
* Verify all bank deposits for accuracy and ensure all information is updated to the student account system.
* Process and reconcile receipts and deposits received for the hospital, campus and auxiliary departments.
* Receive and issue receipts for sealed deposit pouches from other Downstate departments for the armored car service collection.
* Scan checks for immediate and accurate deposit to the hospital and campus bank accounts.
* Provide cashiering services, along with answering and responding to daily inquiries via email and telephone.
* Post accurate payments, waivers and other financial data to student accounts in the student account system.
* Work with supervisor to organize scanning and file retention of office documents.
* Provide excellent customer service to the SUNY Downstate community.
* Perform other duties as assigned and necessary.
**Required Qualifications:**
* Bachelor's Degree in Accounting, Finance or related concentration.
* 1 to 3 years of cashiering experience in a bank or higher education environment with a focus on excellent customer service.
* Proficient in Microsoft Office.
**Preferred Qualifications:**
* SUNY experience and/or other government or state entity is a plus.
* Familiarity working with Banner, Argos, and CashNet is a plus.
**Work Schedule:**
Monday to Friday; 9:00am to 5:00pm
**Salary Grade/Rank:**
SL-2 **S****alary Range:**
Commensurate with experience and qualifications
**COVID-19 Vaccination Requirement****:**
**An approved COVID-19 vaccination.**
**E****xecutive Order:**
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governors Office of Employee Relations at or via email at ...@goer.ny.gov.
**Equal Employment Opportunity Statement:**
SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at 718-###-####.
**Advertised:** March 01, 2022 Eastern Standard Time
**Applications close:** Open until filled
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| 495250 STUDENT BILLING/CASHIERING March 01, 2022 Open until filled The Bursar's Office at SUNY Downstate Health Sciences University is seeking a full-time Customer Service Specialist / Staff Assistant. 495250 STUDENT BILLING/CASHIERING March 01, 2022 Open until filled The Bursar's Office at SUNY Downstate Health Sciences University is seeking a full-time Customer Service Specialist / Staff Assistant.