Job Details
By combining our unparalleled domain expertise with leading edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics. We understand that the health of our relationships will make or break our team. We work hard, we play hard.
**Our Core Values:**
* **We Honor God-given Talents**: Our teams are given awareness of and alignment to their gifts and therefore set up to succeed.
* **We are Unpretentious**: We are willing to let others take the spotlight.
* **We are Passionate**: We are passionate about protecting the value of Higher Education.
* **We are Pioneering**: We have a pioneering spirit to try new things without fear of failure.
* **We have Grit**: We push through failure and challenges and learn from them.
**About You:**
We are looking for a passionate and fun individual to provide ongoing support of our products as well as provide technical consulting and troubleshooting services to our clients. You love problem solving and have a strong analytical skills and attention to detail. You work well with both users and developers. A Bachelors Degree and/or equivalent training in computer science, information systems, or related field, is expected for this role. Typical candidates have knowledge of SQL and a general understanding of how APIs work.
**You will:**
* Troubleshoot complex client issues and provide clients with consultation on findings
* Ensure that a set of standard methodologies and processes are used to effectively assess issues and provide adequate solutions.
* Apply system analysis and procedures to determine hardware, software, or system specifications during the support process.
* Partner with other internal resources to establish short-term and long-term solutions for client issues.
* Manage personal queue of application support issues.
* Use internal research, client conference calls, and collaboration with cross-functional teams to resolve issues in timely manner.
* Be knowledgeable of and abide by internal regulations while supporting our cloud based, hosted solutions for cloud customers.
* Assist in the creation and maintenance of Support Center and Community content to provide pro-active support to the client base.
* Maintain and aspire to exceed team and company goals
**Technologies:**
* Office 365 Outlook Suite, Excel, Teams, etc.
* Zendesk
* MySQL/SQL Workbench
* Postman/Similar (HTTP/JSON)
* Confluence
* JIRA
* Salesforce
* Crystal Reports
* Zoom
**Benefits Highlights:**
* Competitive Compensation and Benefits Package
* 401(k) with profit sharing
* Flexible Time Off
* Office dog!
*Ad Astra Information Systems, LLC. is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit and business need.*