Job Details
Our client is seeking a help desk technician to join their team in D.C. This individual should be comfortable with familiarity with common operating systems and software suites, have experience with ticketing software(s), and be comfortable working in a fast-paced environment.
Responsibilities:
- Serve as a functional backup and additional quality check for all equipment lifecycle processes.
- Receive and document support requests/inquiries made to the IT Department.
- Collaborate with the other members of the IT Department to successfully complete Enterprise technology projects on time and within budget.
- Respond to and resolve all support requests/inquiries in a timely fashion.
- Collaborate with internal and external resources as necessary to achieve desired results.
- Develop and maintain documentation including, but not limited to, standard operating procedures, equipment installation methodologies, project plans and environment configurations.
- The employee is regularly expected to walk between different floors, must be able to lift and/or move up to 40 pounds.
Minimum Education and Experience Requirements:
- Associate s degree or equivalent business experience
- 1-2 years of experience in information technology/help desk support environment
- Experience with Service Desk ticketing/service applications and functions
- Should be comfortable working in healthcare environment
Skills Required:
- Familiarity with common operating systems and software suites
- Ability to obtain healthcare certifications
- Ability to quickly learn new technologies and provide technical support and user training
- Extraordinary organizational and prioritization skills
- Sensitive to deadlines and completes tasks on time
- Efficient at multitasking in a fast-paced and demanding environment
- Well suited for participation in multidisciplinary, high-performance work teams
- Excellent verbal, written, presentation and interpersonal skills
- Ability to read and comprehend technical documents, short correspondence and memos
- Proficient at typing and in the use of computer software programs
- Capable of documenting all duties performed in relevant systems using clear and detailed language