Job Details
The Manager s primary objective will be to facilitate excellent customer service through hiring, coaching and supervision, thus enabling consistent sales growth. Inherent in the effort will be a desire to make your store a fun and fulfilling place to work.
RESPONSIBILITIES
- The following are expectations that are the ultimate responsibility of the Manager.
- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Work with HQ team to develop business strategies to expand our customer base, increase store traffic and optimize profitability. Please send your ideas as you have them.
- Maintain store staff by recruiting, selecting, orienting, and training employees.
- Maintain store staff effectiveness by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Conduct performance reviews on a quarterly basis.
- Awareness of busiest days of the year, this is when you are most needed. Schedule yourself and Assistant Managers accordingly.
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Works with HQ staff to maintain an enticing product offering via regular feedback. Works to determine additional needed sales and promotions.
- Markets merchandise by studying advertising, sales promotion, and display methods. Works with the Merchandiser to accomplish merchandising efforts.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains professional and technical knowledge by occasionally attending educational workshops; reviewing professional publications; establishing personal networks.
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Develops an atmosphere of trust and respect amongst staff which results in positive morale.
- Generate Ideas for events, promotions, employee spiffs, and customer engagement.
- Perform Onboarding and offboarding tasks as well as employee updates in payroll company via HR to maintain accurate employee records.