Job Details
FirstPro is now accepting resumes for an Installation and Support Specialist position based in Waltham, MA. This role will focus on communicating with clients about product support issues, remote installations, instructing customers on use and configurations, and looking into product data. This is a permanent, direct-hire role that can offer benefits, and on-call pay.
Responsibilities
- Provide telephone and remote access support for customers.
- Provide escalated phone support to Hotline personnel.
- Manage all assigned installations at customer facilities; coordinate with Customer IT Dept. to ensure network availability and readiness.
- Provide training in the setup and connection of products.
- Provide customer assistance with networking and connectivity support, when necessary.
- Provide remote network communication validation.
- Assist Implementation Managers with post implementation transition to live connectivity support.
- Coordinate and install software upgrades.
- Update and manage Customer Status Report.
- Input and maintain all applicable application documentation and maintain project tracking system.
- Other tasks as required and directed by management.
Requirements
- The ideal candidate will have a BS in a technical discipline, or equivalent work experience.
- Minimum of 1 to 3 years experience within medical and/or hospital IT department.
- Windows 10/11, Server /2016/2019/2022 experience.
- Experience utilizing remote access (Cisco VPN, Citrix, Securelink, and others) services.
- A working knowledge and understanding of Web Interfaces, Relational Databases.
- A solid understanding of TCP/IP and wireless networking.
- Bedside Glucose testing and/or Point of Care experience involving data management is preferred.
- Optional on-call rotation available