Job Details
Responsibilities include, but are not limited to, scheduling new and returning client appointments, operating telephone queue, entering consumers into the EHR system, coordinate scheduling referrals from other CHN services, collecting, processing insurance information and exceptional communication to all other team members as needed all while providing great customer service. Experience with multi-line phone system, Understanding of Microsoft Teams and Outlook, and Medical office experience preferred.
This is a full-time, benefit eligible position working Monday-Friday.
ESSENTIAL FUNCTIONS
Answer high volume of incoming calls from patients wanting to schedule a new appointment or reschedule an existing appointment
Schedule for multiple primary care providers in several locations
Provide excellent customer service
Ability to manage multiple computer applications using dual monitors
Understanding of Microsoft Teams and Outlook
Manage and maintain voicemail box with the expectation voicemails are returned within 15-minutes, no later than same business day
Verify address, phone number, insurance and potential need for updating annual registration paperwork at each call received
Inform patients if they need to bring anything to appointment (co-pays, insurance cards, ID, paperwork for sliding fee scale)
Inform parents or legal guardian that they must be present at the first appointment and/or if annual registration is due.
Inform patients/parent if they need to bring anything to appointment (medication bottles, shot record)
Coordinate triage to determine urgency of appointment need seeking consultation from the medical provider or clinic nurse, as needed
Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff.
Enter and/or run Insurance eligibility in the electronic medical record
Follow-up on patients who missed their appointment the previous day to reschedule
Monitor schedule for accuracy, cancellations, and back fill openings
Maintain current information on primary care providers schedules
Monitor and manage appointment requests, reminders, cancellations and reschedules through Phreesia software
Work closely with department and front desk staff as needed
Attend staff meetings as required
Conducts self in accordance with Compass Health Network s policies
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Other duties as assigned