Job Details
Customer Service Representative- Great Pay NAPERVILLE , Illinois ***Ryder is hiring*** ***Customer Service Representatives in Naperville, IL!**** **Schedule:** **Monday - Friday, 7:30am - 4:00pm or 8:00am - 4:30pm**
* **Requirements:**
* **High School Diploma and/or GED equivalent is required.** **Must possess excellent verbal and written communication skills.** **Ability to prioritize and organize their work efficiently by being a self-starter.**
* **Must be a detail-oriented multi-tasker who is flexible to adapt to coordinate multiple and changing**
* **Proficient in Microsoft Office programs (e.g.: MS Word, Excel, and Outlook). Ability to type 45-50 WPM**
* **Ability to work in a fast-paced work environment.**
* **3PL background or Warehouse Management System experience is a plus**
* **Ability to multi-task & prioritize projects in a fast-paced environment**
* **Other requirements:** **Must be able to pass criminal background check and drug test**
* **Responsibilities:**
* **Process, generate and input all related paperwork required for the fulfillment of customer orders for both** **inbound and outbound processes.**
* **Checks all orders for special requests from our customers by coordinating with operations and transportation** **departments for the expediting of these special requests/orders.**
* **Run stock reports to check for product status and availability as well as post applicable Inventory records.**
* **Trace orders as required and notify customers of any activity concerning their merchandise.**
* **Maintain a good working relationship with customers by responding to all inquiries and complaints** **concerning work orders, invoices, shipments, inventory counts, in a courteous and professional manner.**
* **Generate accurate and timely billing and subsequent invoicing where needed.**
* **Processes returned merchandise from the customer and report customer feedback to the supervisor, including** **any signs of customer dissatisfaction.**
* **Investigate and resolve inventory discrepancies, as well as, assisting other office staff when necessary.**
* **Maintains a current and accurate procedural book which details processing requirements for each account.**
* **Greets visitors to office when filling in for the Receptionist.**
* **Follows all office rules and regulations concerning safety, phone etiquette, and Internet policies.**
* **Keeps a professional office space by being organized and paperwork filed accordingly.**
* **Strong Safety culture, including safe and reliable equipment, paid training**
* **Stability and growth opportunities**
* **Competitive benefits package, vacation & PTO in the first year!**
* **Weekly pay, direct deposit is available!**
* **Forbes 2019 list of the Worlds Best Employers**
* High School diploma or equivalent
* Three (3) years or more experience in Customer Service with issues resolution
* Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
* Strong verbal and written communication skills
* Capable of multi-tasking, highly organized, with excellent time management skills
* Flexibility to operate and self-driven to excel in a fast-paced environment
* Ability to:
* Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
* Work independently and as a member of a team
* Work in a fast paced environment with occasional process changes
* Detail oriented with excellent follow-up practices
* Apply effective phone skills
* Embrace change and growth as the call center is growing at a rapid pace
* Strong computer skills including typing, spreadsheets, word processing software, and CRM applications (advanced level)
* Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
* Coordinate with on-call technicians, rental counter team, and the customers drivers and dispatch teams to identify repair requirements and available substitute units
* Coordinate outside repair with vendors and customers
* Effectively handle all incoming calls and follow up calls
* Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc.
* All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews
* Performs other duties as assigned
* Contribute to making the call center a great place to work
* Display a courteous and positive attitude daily
* The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays
***Travel Requirements*** *0-10%*