Job Details
Position Summary:
This position serves as the subject matter expert for HomeServe USA leave of absence programs and oversees the leave administration process. This includes leaves of absence under FMLA, Personal, Military, and ADAAA. This position provides exemplary customer service and assistance to HomeServe USA employees, executives, and People Team Business Partners.
Essential Job Functions
Administer leaves of absence program companywide, which includes job accommodation requests and the interactive dialogue process (60% of Time on Function)
Stays current on LOA laws nationally and applies knowledge to current scenarios to ensure cases are administered in accordance with applicable state and federal laws and regulations (15% of Time on Function)
Ensure self-insured claims are paid timely/ accurately along with employee benefit premium billing (15% of Time on Function)
Coordinates with workers compensation administration on leave of absence cases involving workers compensation insurance. (10% of Time on Function)
Total- 100%
POSITION COMPETENCIES
- Administers leaves of absence programs in partnership with the company s leave administration and disability insurance carrier partners.
- Ensures leave cases are administered in accordance with applicable state and federal laws and regulations including FMLA, ADAAA, and HIPAA.
- Oversees case management, provides process guidance, and serves as the liaison with employees, managers, people team business partners, and our leave administration vendor partner.
- Conducts regular data audits to ensure internal HRIS systems and vendor partner systems reflect accurate employee status information.
- Partners with leave administration vendor to prepare and report on monthly, quarterly, and annual employee absence management metrics.
- Ensures company leaves of absence process standard operating procedures are documented and maintained.
- Partners with ADA administration partner to review job accommodation requests and facilitate the interactive process with the employee and manager per ADAAA guidelines.
- Develops and delivers process communications and user training.
- Remains current with related industry developments and trends and applies best practices for continuous improvement.
- Partners with payroll team to ensure self-ensure claims are paid timely and accurately.
- Ensures timely and accurate employee benefit premium billing for employees on continuous leaves of absence.
- Coordinates with workers compensation administration on leave of absence cases involving workers compensation insurance.
- Partners with insurance carrier to support Short-Term and Long-Term Disability claim administration.
- Performs other duties, as assigned.
SKILLS & ABILITIES
- Bachelor's degree preferred, or equivalent combination of education, and experience.
- 2-3 years experience with medical leave of absence administration.
- Demonstrates knowledge of related federal and state regulations, including but not limited to FMLA, ADAAA, and HIPAA.
- Excellent customer service skills.
- Demonstrates strong interpersonal and collaboration skills with internal and external parties.
- Strong communication skills, including written, verbal, and listening skills.
- Proficient with Microsoft Office software, advanced Excel skills preferred.
- Ability to take initiative and work independently.
- Demonstrates attention to detail.
- Strong analytical and problem-solving skills.
- Experience standardizing and improving program processes.
- Experience reviewing job accommodation requests and facilitating the interactive process per ADAAA guidelines a plus.
- Strong work ethic and willingness to take ownership
- Ad-hoc responsibilities as assigned
PHYSICAL DEMANDS
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to speak and listen. The employee frequently is required to use hands or fingers, to feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate to low in office settings.
In Return, We Offer:
- Competitive compensation
- Career development and advancement opportunities
- Friendly, open and team oriented work atmosphere
- Excellent benefits including generous medical, vision, dental and life & disability insurance
- 401(k) plan with a company match
- Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
Salary Range: $57,938.00-$75,250.50
Annual Bonus Potential: 5%
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.
HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we re biased, we re not just saying that. We re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we re glad you asked!
We put people at the heart of everything we do. That s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you re part of a growing team that s working to make home repairs and improvements easy.
HomeServe USA is an equal opportunity employer.