Job Details
This field-based Maintenance Lead Technician is responsible for supporting the maintenance function of assigned Dollar General stores within a geographic area. The responsibilities of the role include immediate in-person response to resolve maintenance tickets of their assigned Dollar General locations, which includes proactive assessment of preventative maintenance. Responsible for the supervision of Field-Based Maintenance Technicians in the effective planning and implementation of all facilities and maintenance processes, staffing and support.
Expectation is daily support through commuting to the site/store location, while partnering with store leaders to identify and address entry level maintenance repairs to include preventative maintenance. The Field-based Maintenance Lead Technician will be responsible for educating store leaders and Field Technicians on maintenance best practices to ensure longevity of coolers, freezers, and equipment. This role will utilize the Computer Maintenance Management System (CMMS) to document, communicate, and interact with key business partners.
Interaction with all levels of operational leadership (Store Managers, District Managers, Regional Directors, Divisional Vice Presidents) and external venders/maintenance service providers. The role is responsible for advancing the mission of customer service and brand growth through the execution of Dollar General s maintenance standards.
DUTIES and ESSENTIAL JOB FUNCTIONS:
This field-based position is deployed to specific Dollar Generals, through an internal ticketing system to problem solve entry level maintenance concerns, preventative maintenance, and assessment of safety equipment on an as-needed basis.
- Responsible for traveling to the sites where maintenance concerns have been reported by store leadership.
- Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure team is properly staffed.
- Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
- The individual must troubleshoot, collect and verify asset information for on-site service projects within the assigned operating district, which includes but is not limited to guiding leadership on operational solutions, preventative maintenance and supporting entry level repairs.
- Responsible for supporting entry level maintenance, which includes but is not limited to light exterior grounds work, indoor maintenance tasks and entry-level plumbing repairs.
Maintenance Lead Technician roles and responsibilities include but are not limited to:
- Supervision of Field-Based Maintenance Technician team
- Exterior grounds work (i.e., light painting, dumpster enclosure repairs, weed control, bush trimming, and mulching)
- Entry level plumbing responsibilities (non-certified tasks) such as flush valve replacement, seat replacement, toilet replacement and general clogs
- General door maintenance to include locks services, panic bar replacement/repair and door sweeps
- Interior work such as light painting, light bulb replacement, test emergency lighting, pest control, and light patch work on walls
- Conducting assessments of fire safety equipment to ensure within inspection guidelines (Fire Extinguisher inspections, Backflow, Fire Sprinkler Systems)
- Tickets will be expected to be appropriately documented and resolved within a designated time frame to meet the needs of the business.
- Perform training to identify the root cause of issues, when necessary.
- Occasional after-hours work may be required based upon the urgency of the repair.
- While on-site, perform checklist to determine if preventative maintenance or small maintenance activities can be completed and educate store leadership on operational processes.
KNOWLEDGE and SKILLS:
- Exceptional problem-solving skills with the ability to identify and support entry level repairs
- Basic computer knowledge
- Knowledge or experienced use with power tools
- Ability to communicate effectively at all levels - store employees, field leadership, senior executives, and external partners
- Unbridled commitment to customer service
- Ability to balance multiple priorities
- Previous Store Management/ retail experience (preferred)
WORK EXPERIENCE and/or EDUCATION:
- High School Diploma or applicable experience
- Comparable retail, custodial, or facility maintenance experience
- Vocational training or completed coursework preferred by not required
- Active Driver s License
- Willingness to travel up to 100%
- Ability to pass a Motor Vehicle Background Check
Dollar General Corporation is an equal opportunity employer.