Multimedia Services Specialist

Job Details

Faegre Drinker is a firm designed for clients and designed for you. We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrative and operations professionals. We are always looking for talented, service-focused individuals to join our flexible and high-performing culture. With technology tools and resources that support our hybrid work environment, our colleagues enjoy a culture of learning, support for work and personal goals, opportunities to give back to our communities, and competitive benefits and rewards programs. At Faegre Drinker, you will have the opportunity to share your expertise within and across teams and contribute to our success.

Job Description Summary:
Faegre Drinker has an opportunity for a Multimedia Services Specialist to work with our Technology Service Delivery & Support team in our Washington, D.C. office. You will be part of a dynamic team dedicated to coordinating, scheduling, and initiating the firm's various video conferences, webinars, live events and other multimedia productions. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

Job Description:

What you would do:

• Monitor daily video conferences and webinars
• Provide proactive outreach to end-users to confirm meeting requirements and make recommendations as needed
• Provide ad hoc training on multimedia technologies requested by end-users
• Configure conference rooms with appropriate equipment
• Provide hands-on, in-room, or remote meeting/event support as requested
• Perform AV systems diagnostics to troubleshoot any issues that may arise
• Ensure adequate inventory for AV equipment's peripherals, such as batteries and projector bulbs
• Stay current with industry trends and latest technologies
• Perform basic editing of video/audio clips for meetings/events
• Put simple graphics and/or titles to video/audio clips using a variety of software platforms (Adobe Premiere, Vegas, Final Cut, etc.).
• Embed audio and video for PowerPoint presentations
• Be a liaison to the firm's AV vendors to schedule regular maintenance
• Special projects and duties as assigned

What we offer:

• Flexible working environment for work-life success
• Opportunity to participate in firm-sponsored volunteer events
• Wellness programming with personalized content and activities
• Variety of health plan options, as well as dental, vision and 401(k) plans
• Generous paid time off

What is expected:

• Ability to problem-solve
• Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference)
• Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-orientated environment
• Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate
• Willingness to be flexible with time and adjust to a changing work environment
• Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation in a collaborative environment
• Ability to use sound judgment and discretion in dealing with highly confidential information
• Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations

What is required:

• Bachelor's degree or technical school certification
• At least 3 years' experience in a professional environment with a focus in Multimedia and/or end-user support
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint
• Understanding of audio/video systems, including, but not limited to Cisco and Polycom endpoints, video bridges, expressways, and switches
• Proficiency with video editing skills in platforms including, but not limited to Adobe Premiere, Final Cut Pro, Camtasia, Mediasite, Sony Vegas
• Proficiency with Webex, GoToMeeting, Zoom, ON24, Microsoft Teams and other collaboration webinar/event platforms as well as keeping updates current
• Ability to lift 50 lbs.

Apply now if you are ready to join the Faegre Drinker team!

Faegre Drinker Biddle & Reath LLP participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Faegre Drinker Biddle & Reath LLP is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline and termination.

Notice to Recruiters and Staffing Agencies: Faegre Drinker Biddle & Reath (and any subsidiary) has an internal recruiting department and does not accept unsolicited resumes.

 Faegre Drinker Biddle & Reath LLP

 04/27/2024

 Washington,DC