Job Details
**Customer Service Rep III (Senior)**
Alpharetta, Georgia **Lottery:**
Lottery games are one of the biggest consumer products on the planet and Scientific Games is the worlds largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment.
Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform.
We are looking for employees interested in helping Scientific Games strengthen our position as the worlds foremost leader in lottery products and services.
**Position Summary**
**Customer Support Rep III (Senior) -** *Local to Alpharetta, GA & Surrounding Areas. After 1 week training in Alpharetta, GA the position is Remote.*
**Position Summary**
The Player Service Representative will be the first point of contact between Winners and the Licensing Customer Service and will answer questions regarding the status of drawings, prize, entries, websites, and apps
**Responsibilities / Essential Functions**
* Primary responsibility is issue resolution and player education via inbound player contact
* Understand and advise on all MDI Licensed instant games according to state lottery guidelines and protocols.
* Communicate in an accurate and professional manner.
* Other duties as assigned.
****Position Requirements / Skills & Abilities****
* Must have excellent interpersonal, verbal and written communication skills.
* Ability to maintain a positive working relationship as part of a team
* Two years experience in the lottery industry or customer service operations.
* High School Education or higher required.
* Must have the ability to multitask and work independently.
* Bilingual for Spanish speaking customers a plus.
* Flexible scheduling required 2nd shift + weekends
**Education**
Must have a high school diploma or equivalency.
**Years of Related Experience**
Years of experience 1 to 2 years
**Work Conditions**
Scientific Games Corporation and its affiliates (collectively, SG) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
At Scientific Games, we are committed to making the best games, platforms and systems in the world. We are looking for smart, passionate and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people.
Join us and lets make games!
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