Job Details
GlobalTranz, a division of Worldwide Express, is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics, and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 115,000 shippers.
The Logistics Account Executive is responsible for the overall freight management of shipments of assigned shipping accounts. This position must conduct the necessary activities to a) produce results that garner customer trust, b) complement existing company competencies, and c) produce above-average gross net revenue/profit. This position has broad responsibilities, including freight sales, customer spot pricing, carrier price negotiation, and operational duties.
Our Account Executives leverage GlobalTranz's services and freight solutions to nurture relationships and build lasting customer partnerships. Account executives are responsible for operating and managing their customer accounts by serving as dedicated managers who ensure operational standards are met in quoting, booking, managing, and developing customer accounts.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Serve as a consultative resource to customers regarding service offerings, market trends, and industry standards, and effectively provide quotes considering all variable factors
- Proactively develop strategies and solutions that address each client s unique challenges.
- Quote customer's spot and contractual freight opportunities
- Sustain customer relationships and customer growth on accounts awarded to you
- Negotiate prices with carriers and develop a carrier base around lanes
- Manage both broker and customer service aspects of assigned shipments and accounts
- Ensure proper and sufficient communication is provided regarding Customer payment issues, operational issues, potential issues, or any foreseen issues, pricing concerns, customer needs (current and potential), customer leads, etc.
- Ensure operating procedures and protocols are adhered to.
- Be aggressively responsive to other company operating units and their needs.
- Deliver cost-effective solutions that always keep the customer's long-term interest as the first priority.
- Ensure the performance of our agency's annual goals and objectives through individual goal success.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- At least one year of freight brokerage experience is required
- A High School Diploma or equivalent is required
SKILLS AND QUALIFICATIONS:
- Demonstrable knowledge of the freight brokerage/trucking industry
- Excellent written, verbal, and interpersonal communication skills
- Strong negotiation skills persuasiveness, aggressiveness, confidence, resilience.
- Detail-oriented with strong organizational and problem-solving skills
- Strong organization and time management skills
- Self-starter capable of working independently and making decisions with limited supervision
- Ability to thrive in a fast-paced environment and meet performance metrics
- Basic PC skills- Microsoft Excel, Word