Job Details
Include but are not limited to:Provide legal advice and support on responses to customer complaints and disputes;Work with compliance and business partners to investigate consumer complaints and develop appropriate written response;Identify and coordinate resolution of potential line of business compliance or operational errors;Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation;Provide information on litigation and regulatory trends;Provide information to legal partners about trends and issues identified through complaints;Identifying and assessing legal risks associated with Capital One credit card products and related business operations particularly as they relate to address concerns raised by our customers;Translating the laws and legal requirements for the business teams and the business intent for the legal team and legal subject matter experts;Ensuring that support is provid...Manager, Business Operations, Legal, Business Partner, Management, Banking