Teller Supervisor Lawton, OK
Onsite Position
501 SW C Avenue, Lawton, OK 73501
Full Time: M-F, Saturdays as scheduled
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensures teller area adheres to internal controls, internally developed audit, compliance & operational procedures
Identifies and keeps tellers informed of areas that provide potential risk or loss; such as counterfeit bills, forgeries, stolen checks, etc.
Oversees and supervises teller activities, including but not limited to: Monitoring tellers outages, cash limits, transaction numbers, cash orders, surprise cash counts, etc.
Coaches staff to achieve customer service, referral and performance goals
Schedules and oversees staff for effective use of work hours to increase productivity and mitigate overtime
Paying and receiving teller transactions for retail and commercial business
Opening and dispensing vault funds
Loading and balances ATM under dual control
Audit consignment items, night drop logs, and night drop agreements
Coach and develop teller team
Receives and processes multiple transactions with emphasis on accuracy
Promotes BancFirst services through cross selling banking products to new and existing clientele
Extraordinary customer service will be required at all times
Perform job related duties and special projects as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIREMENTS
High School degree or equivalent
Strong customer service skills
1 year of Teller experience required
Prior supervisory experience and demonstrated ability to lead others preferred
Ability to motivate and coach staff
Knowledge of teller cash limits, teller machines, and preparation of teller work
Ability to balance teller cash and maintain acceptable balancing percentages as defined by Management
Outstanding listening and communication skills, both written and verbal
Ability to work various hours as assigned to meet the needs of the business (open/close branch) and follow security procedures
Ability to perform in a highly sensitive environment, deal with confidential matters and meet deadlines
Demonstrated good attendance and punctuality
PREFERRED SKILLS AND QUALIFICATIONS
Bilingual (Spanish) a plus
PHYSICAL REQUIREMENTS
Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching
Ability to sit and/or stand for long periods of time during the workday
Long periods of typing and repetitive motion
Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags)
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.
DiversityOur differences enhance business performance.