Job Details
RELOCATION ASSISTANCE AVAILABLE
We are seeking a funeral director for our location in Birmingham, Alabama - Jefferson Memorial Funeral Home. The Funeral Director reports to the Location Manager in his/her market. Provides customer service in all areas of helping our families achieve peace following the loss of a loved one. We strive to help families overcome this difficult time by providing exemplary personalized service. Funeral Directors implement choices made by the families regarding the final disposition of the body and memorialization of the individual. They are the primary contact with our families and interact with them to fulfill their death care needs. Funeral Directors are responsible to ensure customers full range of needs is addressed. Successful candidates will have a valid funeral director license and are people who establish strong personal and business relationships with customers.
The Funeral Director duties must be performed consistent with company mission and values and adherence to company policies and procedures.
Specific Responsibilities
- Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files.
- Acts to improve market share through participation in community events, groups and/or organizations and other community relationships as assigned by your supervisor.
- Carries out other projects/duties as assigned i.e. car washing, building/equipment repair, pre-need arrangement planning, any other duties as assigned.
- Works on-call/first call, in rotation as assigned i.e. phone, face to face, at the hospital, hospice, residence
- Initial transfers of decedents, embalms, dresses, cosmeticizes, caskets, and prepares deceased on as needed basis (per appropriate licensing) to the instructions obtained from the family
- Meets with client families to listen, educate and arrange personalized funeral services and ensures their experience with the business is of the highest quality
- Ensures every client family is presented with all service and merchandise options
- Completes tasks and details resulting from the Arrangement Conference
- Ensures proper paperwork, including permits and certificates are completed timely and in accordance with relevant laws and regulations
- Conducts and attends funeral services regularly
- Ensure potential PN referrals are shared with Family Service Counselors; Seamless Service Arrangement using the two-up system.
- Promote and maintain a safe and healthy work environment by complying with the Legacy Employee Handbook.
- Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services.
- Lead all post service follow-up as needed
Competencies
- Business Conduct - Demonstrating an acceptable standard of personal behavior and dress in the work place. Adherence to the Davis Way Handbook.
- Accuracy - Ensuring that all completed work is accurate and correct
- Customer Focus - Taking the time to understand the needs of others (both internal and external customers and families) and acting to do something helpful or to help solve their problems/issues
- Presentation - Communicating verbally in a clear and concise manner, both informally in small groups and in formal presentations
- Creativity/Innovation - Identifying and evaluating unique ways to improve the organization (cost reductions, use of resources, policies/procedures, products); generating useful new ideas, approaches or techniques.
- Relationship Building - Developing and maintaining a network of contacts, both inside and outside the organization, who may be able to supply information, assistance or support for the work-related goals. This includes building and maintaining friendly, warm relationships with people who are, or might be, helpful in achieving work-related goals.
- Initiative - Demonstrating self-motivation; effective performance is driven from within rather than being conditional on pressure from external factors (boss, peers, subordinates, deadlines, crises)
- Ability to Learn -The ability to change communication style to fit an audience; the ability to take values, strategies or external issues and prepare plans; the ability to continue to upgrade required skills or keep current with changes in the business/legislation/technology
- Coordinating/Scheduling - Working with and gaining the co-operation of fellow employees who do not report to you (perhaps within a team); handling a heavy workload with changing priorities while still needing to meet set timetable(s)
- Negotiation - Demonstrating the ability to listen closely and show flexibility in verbal communication style and/or content with a customer, manager, peer or subordinate in order to influence their decisions in a positive way.
- Safety/Health Management - Acquiring and demonstrating knowledge of safety and health procedures as they relate to the human resources of the organization.
- The job is frequently expected to lift, carry, push or pull objects weighing up to 150 lbs. (without the assistance of mobile, powered equipment).
Experience and Educational Requirements
- Equivalent to high school education and completion of a diploma training program at a college or technical school specializing in Funeral Services
- Current or previous insurance license would be helpful (where dual licenses allowable by law)
- Must be an authorized driver as per the Legacy s Driver Safety Policy
- Good driving record & must provide a driver s abstract
- Previous customer service and/or sales experience would be a definite asset
- Knowledge of computers and some software would be an asset, or willingness to learn
- Above average communication skills
- High level of compassion and integrity
- Problem solving skills
- Ability to multitask and set priorities
- Professional and team player
Certain variations may exist across locations or markets particularly as they relate to location differences, whether the funeral directors are represented by a union, whether a license is required for certain duties, and the size and staffing at a location or in a market.