Job Details
Our client, a Raleigh-based provider of upscale products for the hospitality industry, has an immediate need for a bright and capable Customer Service Representative to join its Client Services team.
This company brings premium products to hotels, restaurants, caterers, etc. It is a high-expectations community that operates at a very fast pace and with highly dynamic conditions. The Client Services team must respond accordingly. We seek a Customer Service Representative who can contribute broadly.
Key Things to Note:
- This role focuses on ensuring exceptional experiences for end users, dealers, and third-party sales representatives. We seek a responsive and attentive communicator with keen attention to detail and a commitment to excellence.
- This CSR will take/process orders, address customer inquiries, research vendors, troubleshoot problems, maintain databases, etc. It is a high-energy, unpredictable setting and we seek candidates who thrive in similar environments.
- This is a highly collaborative role that involves regular interaction with other CSR team members, clients, colleagues, and vendors. We seek candidates with excellent communication and relationship-building skills.
- Company culture is entrepreneurial, professional, and client service-driven. Successful employees are hands-on, collaborative, and flexible. Right candidate will be a positive, team player who pitches in where needed.
- Position will be on-site at Raleigh office.
Selected responsibilities include:
- Complete order entry/data entry as needed into ERP system and transmit to warehouse
- Provide troubleshooting assistance for customer orders
- Provide data and support to help the sales team
- Answer phone calls daily and respond to voice messages
- Review pending orders and specific customers requests to ensure excellent customer service
- Provide product information, troubleshooting guidance, and assistance with orders or services
- Respond to customer complaints and escalate complex issues to appropriate department
- Document customer interactions and transactions accurately in the company's database
Selected candidate will bring related degree and 2+ years of customer service experience in the hospitality, service industry or similar. Experience working directly with clients will be important.
Other priorities include:
- Excellent organizational skills, including ability to juggle multiple tasks
- Professional communication skills (written and verbal)
- Ability to problem-solve and make empowered decisions
- Strong client service orientation
Finally, we seek a candidate who will work exceedingly well in this dynamic and collaborative setting. A lot is happening, and the future is bright. We seek a contributor - a high-energy and committed team player who will thrive.
This is a temp-to-hire opportunity and an immediate need.
Please forward resume for prompt consideration. Local candidates only.