Job Details
This position conducts daily operations of dispatch center, communications, and surveillance on a given shift for the Department of Security & Safety.Typical Duties and Responsibilities:* Respond to emergency and non-emergency calls for help and information.* Field calls via phone, radio, walk-up window, and email.* Operate radio communication system to dispatch officers, disseminate information, and communicate with officers during calls.* Operate surveillance system to monitor Lipscomb facilities and properties, as well as to review footage during investigations.* Operate computer system to log calls, generate reports, create IDs, issue parking permits, etc.* Coordinate with outside vendors and agencies, such as security monitoring providers, local emergency response agencies, and local utility providers.* Assist with parking request facilitation, as needed, in coordination with Parking Division.* Engage in development of dispatch procedures, protocols, and training in coordination with Communications Coordinator and Director of Patrol Operations.* Engage in implementing communications technology and protocols, and providing training to personnel when appropriate.* Work with appropriate parties to develop, enhance, and maximize video surveillance systems.* Engage in understanding, development, and training for specialized programs, such as Field Training Officers, special units, and community outreach.* Actively participate in accreditation processes, as tasked by Communications Coordinator, Director of Patrol Operations and/or Executive Director.* Assist in onboarding and training of personnel, in coordination with Communication Coordinator and Director of Patrol Operations.* Present in-person training for in-service and similar (when appropriate).* Assist with reporting (as needed).* Must excel in fast-paced setting.* Attend regular staff meetings.* Attend one-on-one meetings with Communications Coordinator as necessary.* Develop and maintain relationships with local, state, and federal law enforcement agencies, as appropriate.* Engage in additional duties as necessary.Desired Skills and Experience:* High School diploma required (Bachelor's degree preferred)* 1+ years of experience in call center, dispatch center, or similar.* Computer/technology literate.* Strong communication proficiency and etiquette (verbal and written).* Customer service experience (preferred).* Experience in security, law enforcement, military, or combination (preferred).* Advanced understanding of communications software and technology (preferred).* Advanced understanding of patrol and dispatch procedures (preferred).#CB