Job Details
Who We Are:
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You:
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!
What You ll Do:
The Assistant Parts Manager plays a pivotal role in supporting the Parts Manager by overseeing sales policies and procedures and assuming responsibilities in the Manager's absence. This dynamic position involves financial responsibilities such as controlling negative on-hand reports, reconciling parts sold but not posted, and issuing credits for returned parts. Additionally, the Assistant Parts Manager contributes to efficient departmental operations by monitoring inventory levels, and developing strategies for enhanced efficiency. The Assistant Parts Manager is also dedicated to maintaining excellent customer service standards, resolving complaints promptly, fostering teamwork with other departments, and cultivating positive relationships with vendors.
Job Duties:
Financial Responsibilities:
- Controls negative on hand report
- Reconciles parts sold but not posted
- Issues credits for returned parts
- Sends return parts to vendors to obtain credit
- Issues Return Goods Memo
- Assists in running department efficiently
- Identifies and classifies CORE parts that are difficult for others
- Assists in monitoring and maintaining current levels of inventory
- Assists in developing strategies for more efficient operations
- Assists in supervising reconciliation of cashier drawers and petty cash
- Assists in monitoring and adjusting inventory to minimize obsolescence
Personnel Supervisory Duties:
- Supervises back counter personnel
- Motivates, trains, schedules, evaluates, coaches and counsels employees
- Communicates job expectations and monitors progress
- Appraises and reviews job contributions
- Conducts meetings with employees to discuss activities and problems
- Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
- Enforces policies and procedures
Customer Service Responsibilities:
- Maintains excellent customer service standards
- Communicates customer service standards to department personnel
- Resolves customer complaints immediately and provides conflict resolution to customers according to company guidelines
- Strives for harmony and teamwork with all other departments
- Maintains excellent rapport with vendors
Required Skills and Qualifications:
- High school diploma or the equivalent
- Five (5) or more years experience in heavy-duty truck parts is preferred
- Supervisory experience
- Excellent customer service skills
- Strong communication skills
- Sales experience preferred
- Managerial skills experience
- Must exhibit teamwork qualities
- Shows Initiative
- Strong verbal and writing skills
- Computer proficiency and accounting skills
- Professional personal appearance
Compensation:
- $65,000-$75,000 annual salary + Bonus
Benefits Velocity Vehicle Group Offers:
- Fantastic Culture
- 401k + match
- Health, Dental & Vision Insurance + HSA & FSA
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Company perks such as employee discounts, company events and training programs
- Excellent Training and Career Advancement Opportunities
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.