Job Details
Insight Global is looking for a Dispatcher for one of our HVAC sales and equipment clients. This person will be receiving 5-8 daily service requests from customers via phone and email and will be responsible for coordinating with 6 technicians and the sales team on specific requests. This person needs to have strong communication skills as they will be communicating with clients, technicians, sales team, and service manager and will be responsible for monitoring emails and service follow ups. They will coordinate with the clients for access to buildings/site, coordinate with the techs and clients on service appointments, and coordinate with the clients and techs on when parts will arrive, the status of the job completed, and when techs will return for repairs. The Dispatcher will identify parts requested by technicians, order and track equipment, and manage the dispatch dashboard daily assignments.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
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Organization skills
Previous dispatch experience
Proficient with Outlook, Excel, and Windos