Job Details
* Greets and directs visitors/patients courteously and professionally.* Obtains, verifies and/or updates patient demographic information.* Collects co-pay and copy of the patient's insurance identification card.* Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.* Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.* Maintains strong current knowledge of policies and operating procedures.* Initiates calls as requested by Physician, Office Manager or other professional staff.* Responsible for opening/closing office duties as needed.* Photocopying, faxing, and distributing documents as required and in a timely manner.* Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.* Maintain copy machines, ensuring all supplies are on hand; call for repair when required.* Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.* Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.* Practice and adhere to Stamford Health System's "Code of Conduct" philosophy, SHIP's Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.* Completes required continuous training and education, including department specific requirements.* Complies with departmental organizational policies and procedures and adheres to external agency requirements.* Performs other duties as assigned.* High School Diploma or equivalent with a minimum of three years of related front office experience required.* Demonstrated strong interpersonal, organizational skills.* Effective communication skills, both verbal and written English proficiency required* Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.* Computer skills required (MS Office Word and Excel).* Solid phone/customer service skills.* Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).* Ability to handle sensitive and confidential information.* Ability to perform complex administrative tasks.* Ability to work under pressure in a fast-paced and at times hectic environment.* Careful attention to detail.* Ability to work both in a team and independently.* Ability to demonstrate professionalism.