Customer Service Representative


Job Details

Customer Service Representative

Tracking Code 922-054 Job Description **About Jon-Don:**

Jon-Don gives service contractors, facilities managers, and others everything they need to keep things clean and looking their bestwhether its removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, weve been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they cant find with other suppliers. Today, with 16 distribution centers strategically located throughout the United States, were serving industries ranging from carpet cleaning to janitorial to restoration to concrete polishing and surface prep. Jon-Don | Lets tackle your toughest jobs.

**Job Description:**

Jon-Don is actively seeking bright and self-motivated individuals who enjoy providing energetic solutions over the phone to our customer's.

As a call center Customer Service Representative, you play an important role in our company. Our strong reputation for quality customer service has been the foundation of Jon-Don since 1978. As a Customer Service Rep, it is you who will be responsible for continuing to impress our customers.

**Responsibilities may vary but include, and is not limited to, the following:**

* Utilize the phone to build strong customer relationships

* Assist product selection and order placement

* Recommend new or complimentary products

* Provide product and/or technical advice

* Ensure productive and please phone time with customer(s)

* Address concerns or questions a customer may have

* Learn about new products and industry trends

* Seek out additional training opportunities/ be an active participant

* Meet and exceed call volume goals

* 75-110 inbound calls per day

* *Natural weather events can and will impact call volume

**Availability****:**

**Monday-Friday**

**Saturdays (as needed)**

Required Skills

* Dependable

* Good judgment

* Time management

* Willingness to learn

* Fluent at multi-tasking

* Ability to problem solve

* Positive and optimist outlook

* Utilize good decision making skills

* Prioritize work load and additional projects

* Sense of urgency and compassion for each call

* Observant/ ability to retain a lot of information

* Exceptional communication and computer skills

* Enjoyment of phone work: let them hear your smile

Required Experience Jon-Don provides our employees with extensive on-the-job training. Our training program will provide the tools to enjoy a successful career.

* High school diploma or GED required (college degree preferred)

* At least 1 year of customer service experience

* Bilingual English/Spanish (a plus)

**Work Environment:**

* Cubicle setting

* Hours will vary depending on needs of department

**Hours**

**10:15 am- 7:00 pm**

**Physical Demands:**

* typing duration of work day

* Sitting/ standing duration of work day

* Ability to speak on the phone for the duration of the work day

**Benefits/ Health Plans:**

* Medical, dental, vision, and life insurance coverage

* Free life insurance for all full-time employees

* Flexible spending account (pay for certain health care expenses with pre-taxed dollars)

* 401k program where employees are immediately 100% vested for both the employee and employer contributions (Jon-Don matches 50% of employee contributions up to 4%)

* Holidays and personal: 12 paid days

* Vacation: 2 weeks starting year one

* Weekly pay periods

* Corporate events

* Employee referral program

* Employee discounts

*Jon-Don, Inc. is an Equal Opportunity Employer, providing equal employment opportunities to all individuals. We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity), age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws. Jon-Don, Inc. is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.*

Job Location Roselle, Illinois, United States Position Type Full-Time/Regular ** Apply**

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 Jon-Don, LLC

 05/04/2024

 All cities,IL