Job Details
Kelly Technology is looking for an IT Specialist to support our client in Devens, MA.
12 month contract + extensions
100% onsite in Devens, MA
2nd shift 4pm-Midnight
Top 3 Required Skills:
1. Network and Desktop App and System install, configure, support, break/fix
2. General knowledge software and hardware installation, configuration, troubleshooting and support (MS Windows, Apple/MAC, VMWare, Citirx, etc.)
3. Great communication skills (customer facing, documentation, etc.)
Desired skills-
Ability to work independently, great communication (verbal/customer facing and documentation) to provide onsite and remote desktop support
Account Management:
- User account creation and maintenance
- Password resets and account unlock.
- Access permissions and role assignments
Printer Support:
- Installation and configuration of printers
- Troubleshooting printer connectivity issues
- Handling paper jams and other common printer problems
Windows Support:
- Operating system installation and upgrades
- Software installation and updates
- Resolving system errors and performance issues
Hardware Support:
- Diagnosing and hardware issues
- Installing and configuring computer peripherals
- Conducting hardware upgrades as needed
Software Support:
- Troubleshooting software errors and glitches
- Providing assistance with application usage
Network Support:
- Configuring and troubleshooting network connections
- Resolving connectivity issues
Remote and On-site Support:
- Assisting users via remote desktop tools
- Troubleshooting issues via physical presence
- Providing clear and concise instructions for issue resolution
Documentation:
- Maintaining accurate records of support activities
- Creating and updating user guides and FAQs
- Documenting system configurations and procedures
Customer Service:
- Providing friendly and effective communication
- Managing user expectations and satisfaction
- Offering timely responses to support request
Please apply if interested!