Job Details
This position will work 19 hrs per week
Youth Apprentice- PSR
Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
The Youth Apprentice PSR (Patient Service Representative) role has the opportunity to be the patient's first contact and see all front-end operations. In this position you will learn about healthcare customer service, billing, and scheduling. You will also get the opportunity to work closely with other healthcare roles. This position is under the supervision of leading PSRs.
What you will do
* Coordinate communication between patients, family members, medical staff, providers, and administrative staff-via phone, in person, or through MyPrevea.
* Learn and then conduct the process of scheduling and confirming patient appointments.
* Obtain and confirm accurate demographic and insurance/coverage information.
* Receive and route medical inquiries, complaints, and messages to appropriate staff.
* Learn to assist patient or caller with financial questions regarding policies, insurances, payments, or other financial needs.
* Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures.
* Opportunity to work closely with other healthcare positions and departments.
Education Qualifications
* High school student in the grade level junior or senior. Participating in the Youth Apprenticeship program in accordance with school criteria. Required
Skills and Abilities
* Demonstrate an eagerness to continuously acquire new knowledge and skills, fostering adaptability and growth in dynamic environments.
* Ability to work in a fast-paced environment.
* Fosters work and patient relationships through excellent interpersonal skills and behaviors.
* Possess skills to effectively problem solve.
* Ability to work under stressful situation with high concentration and energy levels.
* Ability to work and meet changing demands.
* Knowledge of common safety hazards and precautions to establish a safe work environment.
Physical Demands
* Sit - Frequently
* Stand - Occasionally
* Walk - Occasionally
* Drive - Rarely
* Climb (Stairs/Ladders) - Rarely
* Bend (Neck) - Frequently
* Gross Manipulation (Hands/Arms) - Constantly
* Squat - Rarely
* Twist/Turn (Neck) - Occasionally
* Twist/Turn(Waist) - Occasionally
* Lift/Carry 0-10 lbs. - Rarely
* Lift/Carry 11-25 lbs. - Rarely
* Lift/Carry 26-35 lbs. - Rarely
* Push/Pull up to 10 lbs. - Rarely
* Push/Pull 11-25 lbs. - Rarely
* Push/Pull 26-35 lbs. - Rarely
* Reach (Above shoulder level) - Rarely
* Reach (Below shoulder level) - Constantly
* Simple Grasping (Hands/Arms) - Constantly
* Fine Manipulation (Hands/Arms) - Constantly
* Gross Manipulation (Hands/Arms) - Constantly
Working Conditions
* Noise - Occasionally
Hearing Requirements
* Hears Whispers