Job Details
The receptionist position responds to consumer comments, complaints, questions, and concerns by phone, Outlook emails and through our internal HubSpot ticketing system. In addition to being the front-line company position, this position also directs all incoming company-wide call traffic. This position is part of the Consumer Relations team.
Essential Duties/Responsibilities
- Oversee the front desk, including acting as a receptionist and assisting with company logistics for internal meetings and events.
- Answer all incoming phone calls and direct to appropriate employee
- Review and respond to high volume of Outlook emails, claims/tickets, and phone calls on a busy daily basis
- Engage directly with customers who contact us for a variety of topics ranging from helping them find that perfect chew toy, being a good listener and resolving a product issue and problem-solving when something doesn t go as planned
- Interact with some level of challenging consumer interaction by phone
- Research and independently problem-solve to determine appropriate solutions for customers in a fast paced and self-directed environment, think proactively, and set follow-ups as needed to ensure contact resolution
- Receive all incoming Consumer Relations correspondence that comes in through US Mail and process through HubSpot ticketing system
- Work closely with other members of Consumer Relations team members and attend a monthly Consumer Relations team meeting
- Responsible for preparing and submitting monthly Marketing Expense Report
- Maintain inventory in supply closet
- Direct delivered packages in vestibule to appropriate employee
Job Requirements:
- HS Diploma
- 2 years experience in Customer service and/or applicable experience
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Proficiency in using computers
- Ability to work independently, prioritize multiple tasks and quickly learn new skills
- Ability to stay cool and calm under pressure in a fast-paced environment
- Strong technical skills, including Microsoft Office and office video communication platforms such as ZOOM, Microsoft Teams
- Experience with a customer service ticketing platform a plus
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
Compensation
- From $18 per hour
- Quarterly profit sharing
Work Location
- KONG Headquarters - Golden, Colorado
- Onsite Monday through Friday
Benefits
- Health, Dental and Vision Insurance with low-cost premiums
- Access to voluntary benefits
- Employer paid short-term/long term disability and life insurance
- 401k with employer matching
- 12 Paid Holidays
- Personal Leave Accrual
- Pet Insurance, Tuition reimbursement, dog toys, and more!