Job Details
**Jay Peak Resort**
**Hotel Housekeeping Manager**
**Housekeeping - Jay, VT - Full Time**
The **Hotel Housekeeping Manager** is responsible for directing all activities for all Hotel Operations Housekeeping department in a manner that will ensure all lodging guests are provideda clean, attractive, secure place to stay with friendly, attentive service. Overall responsibilities included the appearance and cleanliness of all hotel operations lodging and common areas.
**ESSENTIAL DUTIES & RESPONSIBILITIES** (include the following, other duties may be assigned)
* Provides the leadership, monitoring and evaluations necessary to ensure Jay Peak cleanliness brand standards are followed and that each and every type of accommodation used by a guest is cleaned and inspected prior to being inhabited.
* Recruits, interviews, hires, orients and trains new attendants and utility cleaning staff, as well as update the training of existing staff members. Conducts evaluations of staff members as needed & provides ongoing training regarding the practice of safe work habits.
* Prepares and monitors work schedules for hotel housekeeping operations, monitors daily labor standards & budget calculations to ensure housekeeping standards are met and labor budgets are on target.
* Takes regular monthly inventories of linen, cleaning chemicals, small wares and other supplies as needed. Prepares requisitions, housekeeping supplies to meet the needs of the business. Ensures that budgeted expense goals are met though proper usage and control of those items.
* Maintains all housekeeping staff time cards and uniform maintenance agreements.
* Develops and maintains positive working relationships with others departments to reach common goals; listens and responds appropriately to the concerns of other employees.
* Speaks with others using clear and professional language; prepares and review written documents accurately and completely.
* Operate and monitor washing and drying machinery & inspect linen and terry for damage.
* Maintains security for guests and property by ensuring that room doors are locked at all times, keys are controlled, lost and found articles are properly logged and securely stored & observes all security and safety regulations.
* Cleans rooms when occupancy of units does not provide sufficient hours for management and room inspection, or when the required numbers of attendants are not available to do their jobs.
* Prepares and submits the housekeeping check-off report to ensure accurate status of all rooms, and explains any discrepancies in rooms rented versus cleaned.
* Inspects and evaluates physical condition of establishment. Inspect personally or with the assistance of inspectors/supervisors all vacant and clean rooms on a regular basis.
* Reports room maintenance problems by completing work orders and follows up on all maintenance work in rooms to ensure any post-maintenance cleaning is addressed.
* Participates in the Manager on Duty Program as assigned.
* Inspects supply and store rooms to ensure that the premises and equipment are clean and in order, and that sufficient inventory and supplies are on hand to ensure sufficient service.
* Establishes controls to guard against waste and theft of supplies.
* Follow all company safety and security policies & procedures; report any safety hazards, accidents or injuries and complete safety training and certifications.
* Provides periodic feedback, regarding communication, operations, training & goals of the department for evaluation.
* Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.
**SUPERVISORY RESPONSIBILITIES**
Directly supervises up to 15 employees in the janitorial Department. Carries out supervisory responsibilities, in accordance with the organization's policies and applicable laws. Responsibilities include, training employees; planning work day, and directing work load; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Reporting to Manager any serious employee problems.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and/or EXPERIENCE**
One year certificate from college or technical school; or 12-18 months related experience and/or training; or equivalent combination of education and experience.
**LANGUAGE SKILLS**
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. If not sure governmental regulations, seeks information from manager or the human resource department.
**MATHEMATICAL SKILLS**
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
**REASONING ABILITY**
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
**COMPUTER SKILLS**
To perform this job successfully, an individual should have knowledge of Internet software; Microsoft Excel Spreadsheet software, Maestro and Microsoft Word Processing software.
**CERTIFICATES, LICENSES, REGISTRATIONS**
Must hold a valid State of Vermont Driver's License and be eligible for enrollment as a driver on Jay Peak Resort's Commercial Automobile policy.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently require, to lift and/or move, up to 10 pounds; and occasionally required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
**RESORT CONDITIONS**
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors an