Job Details
IT Field Technician
Contract to Hire
Central California Clients are located between Sacramento and Los Angeles
Our client, a leader in the emergency response space, is adding to their growing team in Central CA! The Field Technician is the primary on-site support for most basic installation and troubleshooting activities at their customer sites. The right person will be able to work on-call and have customer facing experience. The company will provide you with a car to use for travel to client sites!
Summary:
75% of your time will be focused on -
- Serves as the primary on-site support for basic installations, site visits, and assisting more senior staff with site surveys and more complex installations and troubleshooting.
- Services primarily hardware and software system components and any necessary upgrades and basic maintenance.
- Assists senior staff with equipment inventory, staging, and configuration.
- Logs and tracks all service order activity, maintains history records, and related problem documentation.
- Consults with senior team members and their liaisons to understand software and hardware errors.
And the other 15-25% will be
- Coordinates with the assigned Project Manager, VP of Implementations services, and/or Field Service Manager for daily and weekly schedules.
- Promptly notifies Project Manager, Field Service Manager, and customer of any schedule changes or delay.
- Communication will be required in-person, by phone, and in writing at the discretion of the Field Service Manager.
- Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required.
- Other duties as assigned.
Requirements:
- Work a flexible schedule that may include evenings and weekends
- Ability to report onsite at the client site in assigned territory within 2 hours of notification
- Frequent domestic travel paid by NGA (85% - once you gain seniority/expertise with the technologies)
- Possess a valid state driver s license
- Work in confined spaces
- Identify wire and cable colors
- Communicate effectively with customers and technical personnel/leadership
- MUST be able to pass a complete background check