Job Details
How You'll Make an Impact:
DispatchHealth is looking for a Lead Nurse Practitioner to join our growing clinical team in Washington DC and Baltimore, MD.
The Lead APP at DispatchHealth promotes the DisptachWay by providing clinical leadership to the APPs. Through interviewing, hiring, training and ongoing performance management, the Lead APP will drive safe, high-quality care resulting in improved patient outcomes. The Lead APP will work collaboratively with the Market Manager (MM) and the Regional Medical Director and cross functionally with Central Services teams, to enhance the patient, provider and partner experience.
This position is a combined role including patient facing clinical shift and administrative duties. Proportion of clinical and administrative time commitment predicated on several factors, including size (number of cars) of market, number of offices etc. The performance of clinical services during scheduled shifts as an APP is an essential requirement for the Lead APP s duties in their assigned market. Specifics for assigned area will be discussed during the interview process.
What You'll Do:
Recruitment/Hiring
- Build a highly functional and engaged clinical team of APPs by working with Central Services/
Talent Acquisition to interview/hire APPs.
- Ensure clinical readiness to practice during the interview process, arrange MATs (medical assessment tool) as needed, and complete Clinical Validation Process for all APP hires.
- Evaluate New Grad Applicants and work closely with Clinical Center of Excellence (CCOE) to support new graduate APPs as clinically appropriate.
Scheduling
- Scheduling is primarily managed by Central Scheduling in accordance with Scheduling Policy with Market Manager as primary contact for market specific scheduling needs.
- Assist with above APP scheduling and staffing when escalated by the Market Manager or Central Scheduling.
- Champion scheduling practices that are consistent with Scheduling Policy and APP contract terms.
Training:
- Orientation for APP new hires: conduct in office training and arranging clinical orientation/shifts in conjunction with CCOE and People Services.
- Perform Competency Based check offs in collaboration with CCOE.
- Evaluating readiness for solo clinical practice
- Provide support for initial clinical shifts
Clinical Monthly Meeting:
- Utilizing the Centralized Template, complete Deck with local specific information. Champion information, contained in Deck.
- In collaboration with Market Manager and Medical Director, conduct monthly clinical meetings with all staff.
Performance Management:
- Achieve targets for Clinical Metrics, subject to change based on patient need.
- Achieve additional KPIs goals which are primarily tracked by MM with Lead APP assistance for any outliers.
- Clinical Inbox management oversight
- Performance Reviews of all APPs on regular cadence
Business Development Support
- As time permits, attend clinical meetings with vendors/preferred partners with Market Director and Community Engagement Managers as needed
Quality, Safety and Patient Outcomes Champion:
- Perform professional services for no less than minimum number of clinical shifts per Lead APP contract to support patient care needs in the market, understand clinical experiences, gain insight and maintain credibility with clinical teammates in the market.
- Champion culture of safety by working closely with the Quality Department to support initiatives to improve patient safety, quality care and patient outcomes
- Promote use event reporting system to track potential patient safety issues, manage and evaluate complaints, identify and implement policies and procedures that enhance patient safety, quality care and outcomes.
- In collaboration with Market Manager and Regional Medical Director address patient and/or partner complaints and concerns. Participate in APP coaching and service recovery, as