Job Details
Description:
Summary: Provides excellent service to all hotel guests. Assigns guest rooms, checks guests in and out of the hotel and manages a cash drawer.
Essential Functions:
- Register guests and ensure all necessary details are obtained.
- Assigns guests rooms in accordance with current policies and procedures
- Manages cash flow in assigned bank and performs account postings
- Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations
- Processes guest accounts upon check-out in an efficient and accurate manner
- Provides excellent guest service and handles all special requests and complaints until guest is completely satisfied
- Assists other departments with requirements they may have pertinent to hotel guests
- Performs other duties as assigned
Requirements: Qualifications/Requirements:
- 3-6 months previous experience performing same or similar job duties preferred
- Previous experience with LMS computer system preferred
- Outstanding guest service skills
- Basic computer knowledge with the ability to type 25 wpm
- Ability to accurately add, subtract, multiply and divide using whole numbers, common fractions and decimals
- Accurate money handling and documentation skills
- Ability to effectively communicate in small and large group situations, as well as one-on-one
- Ability to effectively communicate in English, both written and verbal
- High School diploma or equivalent preferred
- Must be at least 18 years of age
Required Work Cards - None
Physical Requirements - Continuously standing and working indoors (more than 75% of the time)
- Walking (50% of the time)
- Lifting, pushing, bending, kneeling, climbing, working outdoors, using chemical agents ( less than 25% of the time)
- Hearing, vision, speech and literacy (critical)
- Ability to work in smoky and noisy environment.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.