Job Details
What you will do:
The DC SOP (Special Order Processing) team is responsible for processing all QBP's LTL (Less than Truckload), will call, QEO (QBP Employee Orders), warehouse transfers, and specialty account orders (may be site specific). You will work closely with other members of the department to ensure daily deadlines are met.
SOP is also one of the few customer-facing DC positions. You will work with Transportation, Customer Service, and the Sales teams to provide world-class service. With all the unique orders and warehouse transfers, this position requires employees to think on their feet and offers a lot of variety in daily tasks.
- Accurately and efficiently process specialty orders and warehouse transfers before deadlines
- Support the greater Outbound department in normal order processing for an average of 50% of your time
- Problem solve and find solutions to process unique orders when standardized procedures aren't in place
- Learn and accurate use UPS Worldship, and FedEx Ship Manager shipping systems as well as Highjump Dashboard and QBP.com Supersite for order investigation and problem solving
- Participate in process improvement to make our DC better
- Other tasks and responsibilities as assigned
What you need to succeed:
- Must be at least 18 years of age to operate necessary equipment
- Excellent communication skills, both verbal and written
- Ability to work independently and in a team setting
- Ability to work scheduled rotating shifts
- Maintain a high level of accuracy in all SOP processes
- Complete tasks on or before deadlines
- Ability to learn new shipping software and problem-solving tools
- Ability to safely operate forklifts (training provided)
- This position is vital to our success in the DC and requires a strong commitment. As such we ask that you spend a minimum of one year in the role. This provides the needed development time and continuity for the team.
- Ability to wear company-provided cut-resistant gloves for entire shift
Other related criteria:
- Reports to a DC Supervisor
- Ability to lift 55 lbs. repetitively and team lift up to 115 lbs., stand and walk up to 10 hours per shift
- You may be required to work overtime and on weekends given business needs
Modeling QBP Core Values:
Act with integrity
Be a true partner
Create something special
Deliver greatness
Keep the customer first
Quality Bicycle Products is proud to be a certified B-Corp, and an Equal Employment Opportunity and Affirmative Action employer, committed to inclusion and diversity. We seek talent from all backgrounds to join our teams, and we encourage our employees to bring their authentic and best selves to work. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Quality Bicycle Products approaches pay in an ethical and transparent way. Pay ranges are assigned to a job based on market data from 3rd party salary benchmark data as well as balancing internal equity of other roles with similar levels of responsibility. Individual pay within the range can vary for several reasons including, but not limited to, skills, abilities, experience, tenure, performance, and available budget.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)