Job Details
**Reservations Agent (Newport, RI)**
**Company & Property Description**
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
Summer 2021 has marked a new era for this historic downtown mansion. With newly reimagined interiors, The Vanderbilt is the modern and stylish destination of Newport. From an airy glass conservatory to a rooftop bar with unforgettable views and a tavern-inspired dining room that opens out onto a sun-dappled, ivy-covered garden. The Vanderbilt is crackling with Gilded Age glamour. Originally built in 1909 by Alfred Vanderbilt of the wealthy Vanderbilt family, The Vanderbilt is a vintage Newport mansion meticulously restored to its former glory, just minutes from the vibrant Newport waterfront.
**Role Summary**
Join our team as a remote Reservations Agent and become one of the authors of our story. As part of the Auberge family, you will be responsible for responding to and assisting guests with travel reservations and providing exceptional guest service. This role would support the White Barn Inn, the Mayflower Inn & Spa, and the Vanderbilt hotel. **Core Responsibilities**
**Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:**
* Answer all incoming calls in less than three rings in a professional and friendly demeanor following Auberge Resorts Collection call quality and brand standards.
* Achieve monthly individual & team conversion and revenue goals.
* Pursue outbound revenue opportunities through our lead management system.
* Assist revenue management with rate changes as needed.
* Assist with troubleshooting rate discrepancies as needed.
* Keep current with all communication and hotel information.
* Ensure appropriate guest follow up takes place in a timely and proper fashion, in accordance with the standard operating procedures.
* Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.
* Assist with group rooming lists or 3rd party reservations as needed.
* Maintain a standard of 90% or higher on shop calls.
* Assist in maximizing hotel room revenue and occupancy numbers.
* Fulfill daily tasks on the Reservations Checklist.
* Perform all other duties as assigned.
**Required Qualifications**
* Ability to work in a remote environment
* Must be willing to work a flexible schedule, and be available to work nights, weekends and holidays.
* High school graduate or equivalent
* Must have exceptional customer service skills
* Prior hospitality experience or certificate preferred
**At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich peoples lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.**
The Vanderbilt is an Equal Opportunity Employer, M/F/D/V. The Vanderbilt provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Vanderbilt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Department: Guest Services
This is a non-management position
This is a hourly positions position