Job Details
Job role overview
Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-minded, not afraid to take responsibility, and can you work independently? Then this position is for you!
At Horizon56, we are developing and implementing cutting-edge software solutions for the oil & gas industry. Our success in implementing our software is now at a stage where we are scaling worldwide and, therefore, in need of an additional workforce supporting our deployments. You will join our team of support engineers where your focus will be to provide technical and operational support to our clients. Diagnosing and troubleshooting applications and monitoring and maintaining our production environments in Azure and Azure DevOps will be your main focus. You are also expected to join our 24/7 software support service on a rotational basis.
Job role responsibilities
- Support to customers
- Troubleshooting
- Implementing fix/new releases
- Implement the installation of technology solutions and hardware offshore
- Write documentation and guidelines to simplify the technical deployment for our customers
- Continuously work on optimizing how Horizon56 drive technical deployment activities
Required qualifications and experience
We expect you to hold a degree in Engineering or similar, preferably in a related area such as automation, network, IT or similar. Furthermore, you come with a minimum of 5 years of work experience. The ideal candidate has a background in the O&G industry working with support or implementation.
More specifically, we are looking for the following competencies:
- Expertise within IT, hardware, hosting, cloud, network and software deployment
- IT/OT Network and technical documentation experience
- A proactive attitude
- Competence and previous experience within the implementation of new technology is a plus
- Articulate in both written and oral English
- Working knowledge of Azure Cloud Environment and application services
- Working knowledge of Relational database (MSSQL), windows servers and basic SQL programming
- Ability to maintain Standard Operating Procedures or Knowledge bases and recommend changes whenever required
- Working knowledge on ITSM, escalation processes and administration
Working location
This job requires the employee to work from Houston.
Additionally, there may be occasional requests for the employee to travel to other locations for business purposes to meet clients, or collaborate internally in Horizon56.
Who are we?
Horizon56 is a fast-growing company with a lot of ambition and energy. We develop and provide industry leading software solutions that digitalize the Oil & Gas well construction process with the vision of revolutionizing the drilling industry. We do this by supplying products that create a digital link between well planning & execution of the drilling operations and that bring all stakeholders together in one platform regardless of company and where they are located. We are working with leading customers including Equinor, Aker BP, Archer, Exxon, Noble and more.
At Horizon56 we are dynamic and passionate with strong technical and product development teams as well as subject matter experts with deep industry knowledge. It is important for us that applicants looking to join our fantastic team also have a good understand of who we are please find more information about us here:
- www.horizon56.io
- www.youtube.com/c/Horizon56
- www.linkedin.com/company/horizon56/