Job Details
** Administrative Customer Service Coordinator**
**Job Category****:** General Office **Requisition Number****:** ADMIN025537 Showing 1 location **Job Details**
**Description**
Classification: Non-Exempt
**Job Summary:**
The Receptionist/Administrative Customer Service Coordinator is responsible for answering, screening, and relaying phone calls while assisting guests in a corporate office setting. The Receptionist/Administrative Customer Service Coordinator provides an exceptional customer experience by handling inbound customer calls and coordinating the flow of information to the appropriate Alsco branch location. The position is located in Salt Lake City, UT and reports to the Corporate Secretary.
**Essential Functions:**
Receive inbound calls and assess customers needs to provide courteous, professional, and timely responses with the goal of prompt resolution
Analyzing and appropriately escalating any tasks needed to solve customer concerns with the branch location servicing the customer
Partner closely and cooperatively with branch service employees to provide communication and information in order to successfully accomplish customer service requests
Maintain call logs, customer notes, and tasks in the computer system
Perform outbound follow-up calls to ensure continued customer satisfaction
Partner with the accounting department to perform data entry and accounts payable review as needed
Cross-trained and acts as a back-up to the administrative assistant role
**Additional Functions:**
General office support as needed including maintaining files, data entry, emailing invoices to customers, and other clerical duties
COVID-19 screening of visitors following Alscos Gateway Protocol
Performs other duties as assigned
**Qualifications:**
Exceptional telephone skills demonstrating excellence in professionalism, patience, and listening
Exceptional internal and external customer service and relationship building skills
Be a team player while still working independently and under minimal supervision
Effective time management and organizational skills with the ability to multi-task
Computer skills including keyboarding, 10-key, and MS Office
Excellent verbal and written communication skills in English
**Education:**
High school diploma or equivalent
1-2 years of reception or customer service experience preferred
**Typical Environmental Conditions:**
Indoor office environment
**Travel Requirements:**
Minimal travel by car or plane for training opportunities
**Eligible candidates must be vaccinated against COVID.**
All new hires at the Alsco Corporate Office must provide a vaccination card confirming their full-vaccinated status in order to be eligible for hire.
**Physical Requirements:**
Physical demands and requirements for the shift consist of sitting for long periods, typing, walking, standing, hearing, seeing, and occasionally lifting up to 25 pounds.
Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threats to self or others.
For a general description of the benefits that are being offered for this position, please visit alsco.com/benefits.
***Alsco is an Affirmative Action/Equal Employment Opportunity Employer.***
Revised: 01/03/2022
**Qualifications**
**Skills**
**Behaviors**
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**Education**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)