Job Details
Contact Center Agent - Founding Farmers Restaurants
NOW HIRING: FULL TIME, $17-$18/HOUR
Please note this position is onsite at our office located in District Heights, MD
BENEFITS + PERKS:
* Health insurance plans available for as low as $100 per mth after 90 days of employment!
* Dental and vision plans offered
* Paid time off
* Discounted shift meal and generous discount when dining as a guest
* Employee initiatives, including company massage therapist and discounted gym membership
* Training and career growth opportunities
* Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members
WHAT OUR CONTACT CENTER AGENTS DO:
* Answer phones to create and verify restaurant reservations for all of our locations
* Answer general inquiries, manage feedback, and assist with reservation or dining issues
* Provide callers with information on our menus, locations, and accommodations, including directions (driving, parking, public transportation) to all of our restaurants
* Greet guests on the phone in a friendly and engaging manner
* Respond to guest requests with exceptional guest service
* Place, trouble-shoot, and provide assistance with To-Go orders
* Other duties to support the guest experience, as assigned
WHAT YOU NEED TO BE A CONTACT CENTER AGENT:
* One year of experience in hospitality centered, customer service role preferred
* Excellent communication and interpersonal skills
* Ability to be a team player
* Ability to sit for extended periods of time
* Ability to work on-site
* Must have PM and weekend availability
* Frequent typing and use of computer expected
Our Contact Center Agents provide the first experience many of our guests have with Farmers Restaurant Group. They are integral to our entire restaurant service team in providing exceptional hospitality and virtually guiding our guests until they walk through our doors. As a Contact Center Agent, you will respond to reservation calls and provide other virtual guest services, including directions and details on our restaurants, placing to-go orders, and accommodations all?on-site, at our Contact Center?located in District Height, MD.