Job Details
At Theory, we create clothes that matter, that empower and improve the way we live through
exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that
stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and
woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York s Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York
brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.
The Responsibilities:
A Key Holder works within the store management team to help achieve store sales goals and maximize profitability. Through effective management in partnership with Store Manager, the key holder works to create a store experience for our clients that results in sales growth. As a Key Holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the sales team.
Business Leader
Meet personal and store sales and KPI goals
Demonstrate excellent knowledge of the product to support the brand goals
Develop sales techniques that are relevant to the market
Establish and maintain client-base
Leverage company tools, incentives & strategies to support meeting sales goals
Demonstrate strong business acumen by leverage KPI s to support business-driving strategies
People Leader
Ensure effective communication between store manager & other team members
Identify ways to keep the team motivated and engaged
Present new & innovative ideas to support meeting business goals
Coach team on sales floor providing relevant and consistent feedback to improve performance
Operations Leader:
Ensure all functions of the store are maintained to support a superior shopping-experiences
Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control.
Identify product concerns and communicate inventory needs to support the business goals
Collaborate with cross-functional business partners to support inventory goals
Customer Focus:
Ensure the highest level of customer service to each and all individuals in the store
Build meaningful relationships with clients through strong-interpersonal skills
Collaborate with all team members to support a superior shopping experience
Be present on and off the floor as a Theory Brand Ambassador
The Essentials
3-4 years prior work experience in a client-centric, sales environment
Dynamic interpersonal and communication skills, both verbal and written
Independent work ethic, time management skills
Computer skills to operate point of sale system, experiences with teamwork is a plus
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
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