Job Details
Job Type
Full-time
Description
Job Description: FT employee for larger sized (~13,000 patients) pediatric practice that acts as a direct conduit between the managers and the leadership team, overseeing practice management, human resources, customer relations
Specific Job Responsibilities
Practice Management:
- Identify and develop new practice policies and initiatives to improve work flow and customer experience
- Execute strategic solutions as directed by leadership
- Become an ECW (EMR program) superuser
- Develop proficiency in front desk check in process
- Understand template usage
- Office supply ordering and budget management
- Facility maintenance management
Customer Service/Patient directed Initiatives: - Provide ongoing customer service training for staff
- Manage customer service complaints in conjunction with leadership
- Patient Population Management
- New patient onboarding process
- Patient retention
- Initiatives to maximize provider schedules
- Patient policies
- Updated/reviewed annually and as needed
Human Resources: - Handling staff issues/questions/concerns
- Global employee retention initiatives
- Oversight of department managers
- Documentation of corrective behavior meetings
- Organizing/Tracking of Online Employee Awareness Trainings
- Harassment, Diversity, HIPAA
- Payroll Processing
- PTO Oversight
- Insurance benefit enrollment, updates and termination management
- Managing staff reimbursements
Compliance: - Employee handbook oversight and compliance
- Full review to be completed annually
- OSHA
- Oversight of all disciplinary actions
- Equal Employment Opportunity
Employee Recruitment: - Manage job postings on Indeed
- Assist with phone/initial intake interviews
- Run background checks and complete reference checks on candidates
- Initiating offer letters and coordinating hire dates
- Managing/oversight of the onboarding process (in coordination with department manager)
Communication: - Dissemination of new policies to staff
- Elevate staffing/practice issues to leadership team
- Coordinate and oversee employee surveys
- Coordinate and oversee anonymous complaint/suggestion forums
Staff Engagement Activities: - Diversity, Equity and Inclusion Programming
- Juneteenth, Hispanic Heritage Month, Black History Month
- Employee life cycle event acknowledgement
- Programming for Professional Days
- Nurses, Admin, Physicians, NPs, PAs, Mental Health Providers
- Coordination of company happy hours
- Support managers in coordinating team building activities
- Staff/Provider meeting coordination and set up
- Meeting documentation and sign in sheets
Requirements
Critical Skills: - "Facilitator" profile, diplomacy skills
- Ability to engage employees to work together
- Excellent listening and observation skills
- Communication and interpersonal skills
- Comfortable with change
- Organizational skills
- Critical thinking, quick learner, excellent problem solving skills
- Data analysis skills
Educational/Experience Requirements: - Bachelor of Science in Human Resources or related field
- Professional Certification in Human Resources
- 5-7 years of human resources experience
- 5+ years of medical practice management experience
- Strong knowledge of employment laws (OSHA, FMLA, other relevant regulations)
- Working knowledge of payroll systems (Paylocity preferred)
Salary Description
$150,000 - $170,000